[ADSM-L] Reduced level 2 support

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[ADSM-L] Reduced level 2 support

2012-06-06 21:24:04

Subject:	[ADSM-L] Reduced level 2 support
From:	Grant Street <grants AT AL.COM DOT AU>
To:	ADSM-L AT VM.MARIST DOT EDU
Date:	Thu, 7 Jun 2012 11:18:28 +1000

Hi

Has anyone else noticed a greatly reduced amount of level 2 support?
Placed a sev 2 call the other week and waited 1 week for a level 2
response even after repeated call backs, escalation to duty manager, and
proactive case being raised.

Just want to be sure it was a bad week?

Grant

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