ADSM-L

[ADSM-L] Insufficient mount points error messages

2011-11-29 15:59:45
Subject: [ADSM-L] Insufficient mount points error messages
From: Jim Davis <jjdavis AT EMAIL.ARIZONA DOT EDU>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Tue, 29 Nov 2011 13:25:03 -0700
Our Tivoli setup has gotten in a state where it seems that anything
trying to use the tape drives fails with an "insufficient mount points
available to satisfy the request" error message.  For instance,

BACKUP DB TYPE=FULL DEVCLASS=LTODEV SCRATCH=YES

fails with

ANR4571E Database backup/restore terminated - insufficient number of
mount points available for removable media

Older threads about this have suggested redefining the drive paths,
which is what I've tried so far without success.  We have a SERVER1 (TSM
5.3 running on a Redhat system) and SERVER2 (TSM 5.5 also on a Redhat
system), with a TS3500 tape library containing 4 LTO2 drives.

I can connect to the web interface on the tape library and e.g. run an
inventory command successfully.

Running 'q libr f=d', 'q drive f=d', and 'q path f=d' on SERVER1:

IBM Tivoli Storage Manager
Command Line Administrative Interface - Version 5, Release 4, Level 0.0
(c) Copyright by IBM Corporation and other(s) 1990, 2007. All Rights
Reserved.

ANS8000I Server command: 'query library f=d'

                  Library Name: BCFLIB1
                  Library Type: SHARED
                        ACS Id:
              Private Category:
              Scratch Category:
         WORM Scratch Category:
              External Manager:
                        Shared: No
                       LanFree:
            ObeyMountRetention:
       Primary Library Manager: SERVER2
                           WWN:
                 Serial Number:
                     AutoLabel:
                  Reset Drives:
Last Update by (administrator): ADMIN
         Last Update Date/Time: 01/09/2009 11:22:41


ANS8002I Highest return code was 0.

IBM Tivoli Storage Manager
Command Line Administrative Interface - Version 5, Release 4, Level 0.0
(c) Copyright by IBM Corporation and other(s) 1990, 2007. All Rights
Reserved.

ANS8000I Server command: 'query drive f=d'
ANR2034E QUERY DRIVE: No match found using this criteria.
ANS8001I Return code 11.

ANS8002I Highest return code was 11.

IBM Tivoli Storage Manager
Command Line Administrative Interface - Version 5, Release 4, Level 0.0
(c) Copyright by IBM Corporation and other(s) 1990, 2007. All Rights
Reserved.

ANS8000I Server command: 'query path f=d'
ANR2034E QUERY PATH: No match found using this criteria.
ANS8001I Return code 11.

ANS8002I Highest return code was 11.

While running the same commands on SERVER2:

IBM Tivoli Storage Manager
Command Line Administrative Interface - Version 5, Release 5, Level 1.0
(c) Copyright by IBM Corporation and other(s) 1990, 2008. All Rights
Reserved.

ANS8000I Server command: 'query library f=d'

                  Library Name: BCFLIB1
                  Library Type: SCSI
                        ACS Id:
              Private Category:
              Scratch Category:
         WORM Scratch Category:
              External Manager:
                        Shared: Yes
                       LanFree:
            ObeyMountRetention:
       Primary Library Manager:
                           WWN:
                 Serial Number: 0000000184300401
                     AutoLabel: Yes
                  Reset Drives: Yes
               Relabel Scratch:
Last Update by (administrator): ADMIN
         Last Update Date/Time: 01/09/2009 11:17:36


ANS8002I Highest return code was 0.

IBM Tivoli Storage Manager
Command Line Administrative Interface - Version 5, Release 5, Level 1.0
(c) Copyright by IBM Corporation and other(s) 1990, 2008. All Rights
Reserved.

ANS8000I Server command: 'query drive f=d'

                                Library Name: BCFLIB1
                                  Drive Name: DRIVE1
                                 Device Type: LTO
                                     On-Line: Yes
                                Read Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                               Write Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                                     Element: 257
                                 Drive State: UNKNOWN
                                 Volume Name:
                                Allocated to:
                                         WWN: 500507630F009F01
                               Serial Number: 8110167788
              Last Update by (administrator): ADMIN
                       Last Update Date/Time: 01/09/2009 11:18:21
Cleaning Frequency (Gigabytes/ASNEEDED/NONE): NONE

                                Library Name: BCFLIB1
                                  Drive Name: DRIVE2
                                 Device Type: LTO
                                     On-Line: Yes
                                Read Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                               Write Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                                     Element: 259
                                 Drive State: UNKNOWN
                                 Volume Name:
                                Allocated to:
                                         WWN: 500507630F009F03
                               Serial Number: 1110184678
              Last Update by (administrator): ADMIN
                       Last Update Date/Time: 01/07/2010 09:05:16
Cleaning Frequency (Gigabytes/ASNEEDED/NONE): NONE

                                Library Name: BCFLIB1
                                  Drive Name: DRIVE3
                                 Device Type: LTO
                                     On-Line: Yes
                                Read Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                               Write Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                                     Element: 260
                                 Drive State: UNKNOWN
                                 Volume Name:
                                Allocated to:
                                         WWN: 500507630F009F04
                               Serial Number: 1110184710
              Last Update by (administrator): ADMIN
                       Last Update Date/Time: 01/09/2009 11:18:49
Cleaning Frequency (Gigabytes/ASNEEDED/NONE): NONE

                                Library Name: BCFLIB1
                                  Drive Name: DRIVE4
                                 Device Type: LTO
                                     On-Line: Yes
                                Read Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                               Write Formats:
ULTRIUM2C,ULTRIUM2,ULTRIUMC,ULTR-
                                               IUM
                                     Element: 258
                                 Drive State: UNKNOWN
                                 Volume Name:
                                Allocated to:
                                         WWN: 500507630F009F02
                               Serial Number: 8110121918
              Last Update by (administrator): ADMIN
                       Last Update Date/Time: 01/09/2009 11:19:02
Cleaning Frequency (Gigabytes/ASNEEDED/NONE): NONE


ANS8002I Highest return code was 0.

IBM Tivoli Storage Manager
Command Line Administrative Interface - Version 5, Release 5, Level 1.0
(c) Copyright by IBM Corporation and other(s) 1990, 2008. All Rights
Reserved.

ANS8000I Server command: 'query path f=d'

                   Source Name: SERVER2
                   Source Type: SERVER
              Destination Name: BCFLIB1
              Destination Type: LIBRARY
                       Library:
                     Node Name:
                        Device: /dev/IBMchanger0
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: Yes
Last Update by (administrator): ADMIN
         Last Update Date/Time: 01/09/2009 11:17:35

                   Source Name: SERVER2
                   Source Type: SERVER
              Destination Name: DRIVE1
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape0
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: No
Last Update by (administrator): SERVER_CONSOLE
         Last Update Date/Time: 11/19/2011 07:24:20

                   Source Name: SERVER2
                   Source Type: SERVER
              Destination Name: DRIVE2
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape1
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: No
Last Update by (administrator): SERVER_CONSOLE
         Last Update Date/Time: 11/19/2011 07:30:22

                   Source Name: SERVER2
                   Source Type: SERVER
              Destination Name: DRIVE3
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape2
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: No
Last Update by (administrator): SERVER_CONSOLE
         Last Update Date/Time: 11/19/2011 07:28:51

                   Source Name: SERVER2
                   Source Type: SERVER
              Destination Name: DRIVE4
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape3
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: No
Last Update by (administrator): SERVER_CONSOLE
         Last Update Date/Time: 11/19/2011 07:29:52

                   Source Name: SERVER1
                   Source Type: SERVER
              Destination Name: DRIVE1
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape0
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: Yes
Last Update by (administrator): ADMIN
         Last Update Date/Time: 11/29/2011 11:02:14

                   Source Name: SERVER1
                   Source Type: SERVER
              Destination Name: DRIVE2
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape1
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: Yes
Last Update by (administrator): ADMIN
         Last Update Date/Time: 11/29/2011 11:02:43

                   Source Name: SERVER1
                   Source Type: SERVER
              Destination Name: DRIVE3
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape2
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: Yes
Last Update by (administrator): ADMIN
         Last Update Date/Time: 11/29/2011 11:03:27

                   Source Name: SERVER1
                   Source Type: SERVER
              Destination Name: DRIVE4
              Destination Type: DRIVE
                       Library: BCFLIB1
                     Node Name:
                        Device: /dev/IBMtape3
              External Manager:
                           LUN:
                     Initiator: 0
                     Directory:
                       On-Line: Yes
Last Update by (administrator): ADMIN
         Last Update Date/Time: 11/29/2011 11:03:50


ANS8002I Highest return code was 0.

Grepping SERVER2's devcnfg.out for "DRIVE[1-4]",

DEFINE DRIVE BCFLIB1 DRIVE1 ELEMENT=257 ONLINE=Yes
WWN="500507630F009F01" SERIAL="8110167788"
DEFINE DRIVE BCFLIB1 DRIVE2 ELEMENT=259 ONLINE=Yes
WWN="500507630F009F03" SERIAL="1110184678"
DEFINE DRIVE BCFLIB1 DRIVE3 ELEMENT=260 ONLINE=Yes
WWN="500507630F009F04" SERIAL="1110184710"
DEFINE DRIVE BCFLIB1 DRIVE4 ELEMENT=258 ONLINE=Yes
WWN="500507630F009F02" SERIAL="8110121918"
DEFINE PATH SERVER1 DRIVE1 SRCTYPE=SERVER DESTTYPE=DRIVE LIBRARY=BCFLIB1
DEVICE=/dev/IBMtape0 ONLINE=YES
DEFINE PATH SERVER1 DRIVE2 SRCTYPE=SERVER DESTTYPE=DRIVE LIBRARY=BCFLIB1
DEVICE=/dev/IBMtape1 ONLINE=YES
DEFINE PATH SERVER1 DRIVE3 SRCTYPE=SERVER DESTTYPE=DRIVE LIBRARY=BCFLIB1
DEVICE=/dev/IBMtape2 ONLINE=YES
DEFINE PATH SERVER1 DRIVE4 SRCTYPE=SERVER DESTTYPE=DRIVE LIBRARY=BCFLIB1
DEVICE=/dev/IBMtape3 ONLINE=YES

And all the various orange cables seem to be plugged in, and all the
green LEDs on the various cards are indeed green.

Any suggestions?  Thanks!



--
Jim Davis
Biotechnology Computing Facility
Arizona Research Labs

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