ADSM-L

Re: [ADSM-L] Can you restore a SystemState backup when you have the HP OpenView problem?

2011-10-28 14:15:19
Subject: Re: [ADSM-L] Can you restore a SystemState backup when you have the HP OpenView problem?
From: Lindsay Morris <lindsay AT TSMWORKS DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 28 Oct 2011 13:52:26 -0400
Thanks, Andy.
I did find another error that explains the RC=12 result,
That pointed me to another PMR concerning SNAPSHOTFSIDLETIMEOUT -
but then the problem went away mysteriously,
Oh well.

Thanks again.

On Friday, October 28, 2011, Andrew Raibeck <storman AT us.ibm DOT com> wrote:
> Hi Lindsay,
>
> 1. The ANS1417W messages indicate that the system state files named in
> those messages are being backed up as part of the drive they reside on,
> which is a "safety net" we built into TSM to help ensure a viable system
> state backup; but they are not a "solution". The solution is to take the
> actions described in the flash
> http://www.ibm.com/support/docview.wss?uid=swg21462430. The actions are
> also described in the "local fix" section of the APAR text.
>
> 2. The RC 12 is an indication that some significant error occurred during
> the backup operation. It might be due to a problem in the system state
> backup, or it might be due to some other problem occurring during a
> different part of the backup. The dsmsched.log and dsmerror.log files
> should be reviewed carefully to find out what is driving the RC 12. It is
> not due to the ANS1417W messages. Without knowing the cause, I would have
> to assume the backup is not good until proven otherwise. If indeed the
> error occurs during system state backup, then the system state backup is
> NOT good.
>
> 3. If the backup is failing during system state backup, but the system
> state backup indicates a completion date, then a PMR should be opened with
> IBM TSM support to assist in better understanding the reason.
>
> Best regards,
>
> Andy Raibeck
> IBM Software Group
> Tivoli Storage Manager Client Product Development
> Level 3 Team Lead
> Internal Notes e-mail: Andrew Raibeck/Hartford/IBM@IBMUS
> Internet e-mail: storman AT us.ibm DOT com
>
> IBM Tivoli Storage Manager support web page:
>
http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Manager
>
> "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu> wrote on 2011-10-27
> 21:28:34:
>
>> From: Lindsay Morris <lindsay AT TSMWORKS DOT COM>
>> To: ADSM-L AT vm.marist DOT edu
>> Date: 2011-10-27 21:30
>> Subject: Can you restore a SystemState backup when you have the HP
>> OpenView problem?
>> Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT vm.marist DOT edu>
>>
>> Hi, all.
>> I have a customer running the 6.2.2.2 client on Windows boxes that have
> HP
>> OpenView installed.
>> (See APAR IC72446,
> http://www-01.ibm.com/support/docview.wss?uid=swg1IC72446
>> .)
>>
>> As the APAR says, they see a lot of dsmsched.log messages like this:
>>   ANS1417W Protected system state file <filename> is backed up to the
> drive
>> file space, not system state file space
>> And they could ignore those.  But then the backup says it fails with
> RC=12.
>>
>> On the other hand, query filespace shows the SystemState filespace as
> backed
>> up successfully at that time.
>>
>> So they don't know whether to believe the RC=12 failure, or the
> last-backup
>> date success indicator.
>> And they can't easily find a test case.
>> So, has anybody tested a SystemState restore after a similar backup
>> "failure"?
>> Or can Andy Raibeck say with authority that the SystemState restore will
> by
>> golly work, regardless of the RC=12?
>>
>> Thanks for any wisdom.
>>
>> -- Lindsay Morris
>> TSMworks, Inc.
>> lindsay AT tsmworks DOT com
>> 1-859-539-9900
>>
>> --
>> --------------------
>> Lindsay Morris
>> CEO, TSMworks
>> Tel. 1-859-539-9900
>> lindsay AT tsmworks DOT com
>>

--
--------------------
Lindsay Morris
CEO, TSMworks
Tel. 1-859-539-9900
lindsay AT tsmworks DOT com

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