Without knowing you if you recently upgraded the microcode or whether you have 
been using this library for a while I'd assume this is a gripper sensor issue.
If it was me, I'd place a call to the support vendor.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of 
Steven Langdale
Sent: Thursday, October 20, 2011 1:04 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Illegal request. Picker is full!

I assume there really isn't a tape in the picker when it says it's full?

Could be microcode, could be hardware - either way the easiest thing is to
log a call with your hardware vendor.


On 20 October 2011 15:19, Mehdi Salehi <ezzobad AT gmail DOT com> wrote:

> Hi,
> TSM server grumbles that cannot mount media, but the actual problem stems
> from the library: When I try to move cartridges manually via the web-based
> tool of this TS3310, I get this message: "Illegal request. Picker is full!"
> If you re-IPL the library, the problem will be vanished temporarily, but
> appears again after a couple of TSM operations. Have you seen this before?
> Can it be a microcode issue?
>
> Thank you.
>