You can email SPE AT us.ibm DOT com with your suggestions and comments. There
are a number of tutorial videos that introduce the new IBM Support
Portal concepts, check those out too.
https://www-950.ibm.com/blogs/SPNA/entry/the_ibm_support_portal_videos?lang=en_us

Ken Bury
Senior IT Specialist,
Tivoli Storage Software Sales
kbury AT us.ibm DOT com

On 12/22/2009 11:36 AM, Wanda Prather wrote:

OK.  Can someone on the list, or someone from Tivoli who monitors this list,
give us a contact point within IBM where we can take these complaints?

We should be bombarding them directly...


On Tue, Dec 22, 2009 at 11:26 AM, Kelly Lipp<lipp AT storserver DOT com>  wrote:

I particularly enjoy the ten product limit.

Kelly Lipp
Chief Technology Officer
www.storserver.com
719-266-8777 x7105
STORServer solves your data backup challenges.
Once and for all.


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Paul Zarnowski
Sent: Tuesday, December 22, 2009 7:57 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] IBM bureaucracy strikes again

Yet another change.  Every time they "improve" things, they make it harder
for us to find the same information we used to be able to get at.

I'll give this a try before passing judgement.  It looks like they are
going to a portal model where you can customize your own experience.

At 08:30 AM 12/22/2009, Richard Sims wrote:

If you haven't been to the TSM Support Page (

http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html)
very recently, you'll be dismayed to learn that this helpfully
product-specific page is going away - being replaced by a generalized
facility which you get to from the current TSM Support Page by scrolling
down a very long list of products to find TSM, then select one category of
things you want to see, then wait for their website to grind and produce a
page with just that information.  You can navigate to other sub-areas from
the left pane, but it can entail considerable delays.  And because it's
generalized, there's no page title to quickly let you know you're looking at
TSM stuff.

Someone at IBM will probably get a bonus this year for thinking up this

method of improving IBM's internal web pages organization ... by
obliterating the tailored product page that we all found so useful over the
years, where we could quickly get at information we needed.  IBM
management's focus seems to be on satisfying organizational directions more
than best meeting customer needs.

    Richard Sims

--
Paul Zarnowski                            Ph: 607-255-4757
Manager, Storage Services                 Fx: 607-255-8521
719 Rhodes Hall, Ithaca, NY 14853-3801    Em: psz1 AT cornell DOT edu