Re: [ADSM-L] Backup fails on win2k3 client

Hi,

I would first check to make sure that there is no issue with VSS on that
specific box. One way is to run a manual backup of the system state (or
just use ntbackup) then check the Event Viewer for specific errors.
Another thing you could do is to enable tracing on the client then check
the file to see what's specifically causing all those errors you are
getting.

The link below has an abstract somewhat similar to the issue you are
having except that it is with W2K - might or might not be helpful
http://www-01.ibm.com/support/docview.wss?uid=swg21224932

Patching and/or clean reboot might be all you need to do to resolve this
issue... I hope.

Good luck.

BERTAUT TCHUISE
TSM/NetApp Storage Administrator
Legg Mason Technology Services
*410-580-7032
BTchuise AT leggmason DOT com

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
martijnk
Sent: Tuesday, September 15, 2009 6:49 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] Backup fails on win2k3 client

Hi,

Hope somebody can help me.
We have the following problems with some clients

14-09-2009 21:07:16 ANS9999E ntrc.cpp(768): Received Win32 RC 87
(0x00000057) from GetBackupStreamSize(): uc_CreateFile. Error
desription: The parameter is incorrect.
14-09-2009 21:07:16 ANS9999E ntrc.cpp(768): Received Win32 RC 87
(0x00000057) from fioScanDirEntry(): GetBackupStreamInfo. Error
desription: The parameter is incorrect.
14-09-2009 21:07:16 ANS9999E ntrc.cpp(768): Received Win32 RC 87
(0x00000057) from GetBackupStreamSize(): uc_CreateFile. Error
desription: The parameter is incorrect.
14-09-2009 21:07:16 ANS9999E ntrc.cpp(768): Received Win32 RC 87
(0x00000057) from fioScanDirEntry(): GetBackupStreamInfo. Error
desription: The parameter is incorrect.
14-09-2009 21:15:44 ANS1512E Scheduled event 'BACKUP_2100' failed.
Return code = 12.

We have this on servers who have a raw volume as a mountpoint on the
partition.

I've tried exluding it, but did'nt work.
Tried the latest 5.5.2.x client didn't work...
tried to set off VSS for the partition on wich it resides didn't work

this is our dsm.opt file


* 01NODE Section
*_______________________________________
NODENAME ***********

* 02COMM Section
*_______________________________________
SCHEDMODE PROMPTED
MANAGEDSERVICES WEBCLIENT SCHEDULE

* 03TCP Section
*_______________________________________
TCPSERVERADDRESS ***********
TCPPORT *******

* 05AUTH Section
*_______________________________________
PASSWORDACCESS GENERATE
REVOKEREMOTEACCESS ACCESS

* 06LOG Section
*_______________________________________
SCHEDLOGNAME c:\progra~1\tivoli\tsm\baclient\dsmsched.log
SCHEDLOGRETENTION 14
ERRORLOGNAME c:\progra~1\tivoli\tsm\baclient\dsmerror.log
ERRORLOGRETENTION 14

* 08FORMAT Section
*_______________________________________
DATEFORMAT 2

* 12SNAP Section
*_______________________________________
SNAPSHOTPROVIDERFS VSS
SNAPSHOTPROVIDERIMAGE VSS

* 14TUNE Section
*_______________________________________
RESOURCEUTILIZATION 5

* INCLUDE/EXCLUDE Section
*_______________________________________
DOMAIN C:
DOMAIN D:
DOMAIN O:
DOMAIN P:
DOMAIN SYSTEMSTATE
DOMAIN W:

EXCLUDE.DIR "O:\Mountpoint_CMDDEV_75290"
EXCLUDE.DIR "O:\Mountpoint_CMDDEV_75293"

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