Re: [ADSM-L] TSM Client GUI hanging at initializing

On Thu, Feb 12, 2009 at 6:09 PM, Andrew Raibeck <storman AT us.ibm DOT com> 
wrote:

> Steve, no, these are not Java apps.
>
> Of course, until there is a trace to see where the delay comes from, I
> cannot say for sure... but one of the things that the backup-archive client
> does, that the other components do not do, is initialize VSS and build the
> VSS exclude list (files that VSS says to exclude from backup). And it is
> there that my suspicion lies. If my guess is correct, then this is probably
> a VSS issue, not TSM (per se).
>

OK, thanks. I had to leave the datacenter for today. The splash screen was
still glaring at me. Hopefully I will see more tomorrow (0800 EST).


>
> Best regards,
>
> Andy
>
> Andy Raibeck
> IBM Software Group
> Tivoli Storage Manager Client Product Development
> Level 3 Team Lead
> Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
> Internet e-mail: storman AT us.ibm DOT com
>
> IBM Tivoli Storage Manager support web page:
>
> http://www.ibm.com/software/sysmgmt/products/support/IBMTivoliStorageManager.html
>
>
> The only dumb question is the one that goes unasked.
> The command line is your friend.
> "Good enough" is the enemy of excellence.
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 02/12/2009
> 05:28:40 PM:
>
> > [image removed]
> >
> > Re: TSM Client GUI hanging at initializing
> >
> > Steve Stackwick
> >
> > to:
> >
> > ADSM-L
> >
> > 02/12/2009 05:48 PM
> >
> > Sent by:
> >
> > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> >
> > Please respond to "ADSM: Dist Stor Manager"
> >
> > Thanks, Andy.
> >
> > I've done as you said and started the GUI. Interestingly, I've installed
> the
> > TDP for SQL and, using the dsmcutil tool, a service for the BAClient and
> the
> > SQL Server TDP. They both installed and contacted the server OK, so maybe
> > I'll get backups even if I can't run the client tools locally.
> >
> > Question: are dsmc and dsm java apps? Could that be the problem?
> >
> > Steve
> >
> >
> > On Thu, Feb 12, 2009 at 5:15 PM, Andrew Raibeck <storman AT us.ibm DOT com>
> wrote:
> >
> > > My guess is that the slow startup is VSS-related.
> > >
> > > Try adding this to  your options file:
> > >
> > >   traceflags service
> > >   tracefile c:\somefilename
> > >
> > > (you can name the trace file whatever you want, enclose in double
> quotes if
> > > the file name contains blanks)
> > >
> > > Then start dsmc and wait for the prompt to appear.
> > >
> > > After you get the prompt, quit out of the client.
> > >
> > > Then look in the trace... while much of it might not make sense, what
> you
> > > want to focus on is the time stamps that begin each line of trace
> output.
> > > Look for a large gap between two trace lines, which would indicate at
> that
> > > point in the trace, the client attempted to call some function and
> > > experienced a delay.
> > >
> > > Alternatively, it might not be one big time gap, but lots of smaller
> (but
> > > not insignificant) gaps in time.
> > >
> > > Best regards,
> > >
> > > Andy
> > >
> > > Andy Raibeck
> > > IBM Software Group
> > > Tivoli Storage Manager Client Product Development
> > > Level 3 Team Lead
> > > Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
> > > Internet e-mail: storman AT us.ibm DOT com
> > >
> > > IBM Tivoli Storage Manager support web page:
> > >
> > > http://www.ibm.com/software/sysmgmt/products/support/
> > IBMTivoliStorageManager.html
> > >
> > >
> > > The only dumb question is the one that goes unasked.
> > > The command line is your friend.
> > > "Good enough" is the enemy of excellence.
> > >
> > > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 
> > > 02/12/2009
> > > 05:07:55 PM:
> > >
> > > > Re: TSM Client GUI hanging at initializing
> > > >
> > > > Steve Stackwick
> > > >
> > > > to:
> > > >
> > > > ADSM-L
> > > >
> > > > 02/12/2009 05:09 PM
> > > >
> > > > Sent by:
> > > >
> > > > "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
> > > >
> > > > Please respond to "ADSM: Dist Stor Manager"
> > > >
> > > > Note that, on the same machine, I just installed the SQL Server TDP
> and
> > > it
> > > > works just fine, connects to the TSM server, backs up, etc. This has
> got
> > > to
> > > > be a client bug.
> > > >
> > > > On Thu, Feb 12, 2009 at 4:57 PM, Thomas Denier <
> > > > Thomas.Denier AT jeffersonhospital DOT org> wrote:
> > > >
> > > > > -----Steve Stackwick wrote: -----
> > > > >
> > > > > >I have a W2K3 SP2 32bit server whose brand new TSM 5.5.1 client
> > > > > >install is behaving peculiarly. The GUI hangs at Initializing
> > > > > >(though it does start after a *LONG* time), the command line hangs
> > > > > >at an open window, likewise.
> > > > > >The usual suspects: this is not a cluster, and the admin sez he
> > > > > >tried to apply the VSS fix and was told it was superseded by what
> > > > > >was already on the machine. Any clues?
> > > > >
> > > > > Is there any chance that the DNS servers are specificed incorrectly
> > > > > and you are waiting for a succession of queries to time out? The
> > > > > quick test for this is to specify the server address in dotted
> > > > > decimal form. This eliminates any dependence on DNS, and hence
> > > > > will eliminate the delay if it is due to DNS problems.
> > > > >
> > > >
> > > >
> > > >
> > > > --
> > > > Stephen Stackwick
> > > > Jacob & Sundstrom, Inc.
> > > > 401 East Pratt St., Suite 2214
> > > > Baltimore, MD 21202-3003
> > > > (410) 539-1135 * (866) 539-1135
> > > > sstackwick AT jasi DOT com
> > >
> >
> >
> >
> > --
> > Stephen Stackwick
> > Jacob & Sundstrom, Inc.
> > 401 East Pratt St., Suite 2214
> > Baltimore, MD 21202-3003
> > (410) 539-1135 * (866) 539-1135
> > sstackwick AT jasi DOT com
>



--
Stephen Stackwick
Jacob & Sundstrom, Inc.
401 East Pratt St., Suite 2214
Baltimore, MD 21202-3003
(410) 539-1135 * (866) 539-1135
sstackwick AT jasi DOT com