I thought I'd try to refine the request....maybe get a taker or two.

What questions do you ask an application provider  when they request TSM
services-an analogy I can see here is in academia-New NSF grant money
for study, includes hw/sw.  Prof has oodles of grad students writing
apps to gather data. Have different servers on Campus resources.
Professor wants to utilize central backups for his/her new toys.  What
questions do you ask of the Prof to ensure you have met his b/a
requirements, and recovery time objective and recovery point objective-
on all of the servers & all of his data   or do you bother?

thanks!
lisa 


                _____________________________________________
                From: Laughlin, Lisa 
                Sent: Monday, July 14, 2008 11:05 AM
                To: 'ADSM: Dist Stor Manager'
                Subject: samples/drafts of SLA questionnaires for backup
& retention?
                

                Hello all!

                We are going to absorb a  complex contractor-prepared
system (with >20 servers) into our backups.  Management has requested
that I put together some questions for  the contractors to ensure we
have all the bases covered for backup/archive retention & disaster
recovery.  

                I have been googling for examples on the web (I know I
have seen them before, but now I can't come across them again).  Do any
of you have anything already written that you would share with me?
Please?  You can email to me privately, if you prefer it not be on the
listserv. 

                Or if you know of some TSM installation's public side
that I can peruse, I'd appreciate that too!

                thanks!
                lisa