On Aug 14, 2006, at 6:59 AM, Large, M (Matthew) wrote:
...How do you alert against these unpredictable messages?
Good morning, Matthew -
Your adjective adeptly summarizes the situation: these messages are
unpredictable, being Dignostic messages to provide internals info to
allow TSM Support personnel to pursue a fuzzy situation. Once a
cause can be nailed down per a solid customer event, the situation
can either be resolved and become a footnote in history, or be
formalized as a standard message to describe a reasonable thing which
may occur from time to time. I would not look for a definitive
explanation of an ANR9999D message, then. In writing an Ops guide, I
would expect ANR9999D messages to be referred to the TSM
administrator for pursuit, rather than being handled by an operator,
as these messages may indicate issues which go beyond a simple
remediation step, and likely need to be pursued with the vendor.
Richard Sims
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