ADSM-L

Re: Alerting on ANR9999D

2006-08-14 08:53:24
Subject: Re: Alerting on ANR9999D
From: Richard Sims <rbs AT BU DOT EDU>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Mon, 14 Aug 2006 08:51:37 -0400
On Aug 14, 2006, at 6:59 AM, Large, M (Matthew) wrote:

...How do you alert against these unpredictable messages?

Good morning, Matthew -

Your adjective adeptly summarizes the situation: these messages are
unpredictable, being Dignostic messages to provide internals info to
allow TSM Support personnel to pursue a fuzzy situation.  Once a
cause can be nailed down per a solid customer event, the situation
can either be resolved and become a footnote in history, or be
formalized as a standard message to describe a reasonable thing which
may occur from time to time.  I would not look for a definitive
explanation of an ANR9999D message, then.  In writing an Ops guide, I
would expect ANR9999D messages to be referred to the TSM
administrator for pursuit, rather than being handled by an operator,
as these messages may indicate issues which go beyond a simple
remediation step, and likely need to be pursued with the vendor.

   Richard Sims

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