Been there done (and still doing) that...

We have TSM and related products for our facilities. 
(We have standardized our database backups on BMC's SqlBackTrack.)

We weigh the need of the app and usually strong-arm them back...  
If a vendor says that we can't touch their data, we DON'T touch their data.  
We put them on the hook for recovery.  I think most healthcare-vendors are 
use to hospitals that simply write a check to the vendor for services.  We 
are very hands-on with our own data...

Usually, a vendor's South Dakota support resources are not too spectacular, 
and after a disaster or two, they come around to our way of thinking.

Plus, Hospitals seem to have a bit different IT enviroment as shops in other
industries.  We have literally hundreds of applications from different vendors.
We have different servers, facilities, operating systems, VENDOR's REQUIREMENTS,
etc...  

Anything specific giving you problems?

Regards,
Troy

Troy Barnhart, Sr. Systems Programmer,
tbarnhart AT rcrh DOT org
Rapid City Regional Hospital,
Rapid City, South Dakota, 57701 
ph: 605-719-8068 / fax: 605-719-4206




-----Original Message-----
From: Tyree, David [mailto:david.tyree AT SGMC DOT ORG]
Sent: Monday, June 19, 2006 11:29 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: [ADSM-L] OT? TSM in a hospital environment


            Are there any folks on the list that are using TSM in a
hospital? 

            Sometimes we have to battle with some of our software
venders to allow us to backup their system using TSM. Sometimes they
will tell us that the system is FDA approved as is and must be backed up
using a built-in tape drive and we can't touch the system. Some times
that might be believable but not always. It seems that GE appears to be
especially hard headed in this regard. 

            We bought into TSM because you back up anything (well most
anything) and not have to worry about having assorted different tape
drives scattered everywhere. 

            I would like to compare notes with other TSM people if
possible.

            thanks

 

David Tyree 
Enterprise Backup Administrator 
South Georgia Medical Center 
229.333.1155

text pager 1569 AT tais.sgmc DOT org

 

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