ADSM-L

Re: 5.1.9 to 5.3.1 migrate install - 5.3.0?

2005-09-14 08:52:25
Subject: Re: 5.1.9 to 5.3.1 migrate install - 5.3.0?
From: "Stapleton, Mark" <mark.stapleton AT BERBEE DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Wed, 14 Sep 2005 07:51:56 -0500
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On 
Behalf Of Alexander Lazarevich
>Now I'm confused. We bought 5.1.0 from a reseller, and we do 
>have passport
>advantage. But I can't find 5.3.0 anywhere on the ftp site at 
>all. Are you
>saying it's on there somewhere? Or are you saying that 5.3.0 
>is going to cost us extra money?

<soapbox_mode>

Please, please, folks. When you choose the reseller from whom you buy
TSM (or any other major application), be sure to choose one that will
provide service after the sale. Alexander's reseller (as mentioned
above) should have ensured that Alexander was registered with IBM, told
him how to access the Passport site, and how it is different than the
IBM ftp site.

I can't tell you how many customers my company has picked up after the
customer discovers that "lowest bid" is often equivalent to "least
service".

</soapbox_mode>

--
Mark Stapleton (stapleton AT berbee DOT com)
IBM Certified Advanced Deployment Professional
  Tivoli Storage Management Solutions 2005
IBM Certified Advanced Technical Expert (CATE) AIX
Office 262.521.5627

 

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