ADSM-L

W2K3 System State Backup and Symantec AV ver 10

2005-08-19 05:25:48
Subject: W2K3 System State Backup and Symantec AV ver 10
From: Leigh Reed <L.Reed AT MDX.AC DOT UK>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 19 Aug 2005 10:25:03 +0100
We have recently been testing the backup of W2K3 machines with a new
version of Symnatec AV software. (Ver10)
The W2K3 machines blue screen with a stop error (0x0000008e), while the
backup is in the System State.
Obviously this was concerning to the W2K3 server team and the finger was
pointed at TSM.
However, NTBackup caused the same problem, so a search around the
Symantec website found the following article.

http://service1.symantec.com/SUPPORT/ent-security.nsf/4c7874c886a9bb0c88
256fc700654267/82e7b4cad5b796328825702f00586f26?OpenDocument&prod=Symant
ec%20AntiVirus%20Corporate%20Edition&ver=10.0&src=ent&pcode=sav_ce&dtype
=corp&svy=&prev=&miniver=sav_ce_10

Carrying out the Symantec recommendation has solved the problem.
I just thought that it might be of use to anybody else who comes across
the same issue.


Leigh

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