Not trying to shoot the messenger here, but in my world, things are
getting increasingly restricted.

My AIX boxes are not permitted to connect to the internet, and I have
a SOE'd windows PC on my desk and a userid with extremely limited
rights.  Being able to download something onto my pc and install it,
even if it is neccessary, requires lots of paperwork and convincing
people who would rather not allow exceptions to their SOE.

Unfortunately with Windows XP, security can be such that you can't
even drop an icon onto the desktop, let alone install anything.

So my vote is for web based tools requiring nothing at the client
end.  KISS principle applies here.


Steven Harris

AIX and TSM Administrator



On 13/07/2005, at 12:27 AM, Darrius Plantz wrote:

The TSM development staff has just finished the initial
implementation of a tool that will assist Tivoli Storage Manager
admins with their support issues.   It is called IBM Support
Assistant ( ISA) and is available via the download section at the
TSM Support page:  http://www-306.ibm.com/software/sysmgmt/products/
support/IBMTivoliStorageManager.html

ISA is a cross-product extensible client application that increases
your capacity for self-help by making it easier to access support
resources.  ISA allows you to add plug-ins for the IBM products you
use, creating a customized support experience for your configuration.

The Tivoli Storage Manager Server product plug-in enhances the
Search, Education, Support Links and Service component of IBM
Support Assistant.  As more plugins become available for TSM we
will announce them here.


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