Hey, I'm not going to let the WEB GUI "go towards the light"
without a fight, at least until they get the ISC interface working
better. I'm pretty sure that ISC actually stands for "Incomprehensibly
Strange & Cryptic" ;-)

        I just sent an email to my IBM rep basically saying "please put
the old WEB GUI back into place until you resolve the serious bugs and
usability deficiencies in the new ISC product". I also added in the
excellent specifics that Paul Fielding posted to the listsrv about a
week ago. (thanks Paul).

        I can at least say I tried.

Thanks, 
Ben
 

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Prather, Wanda
Sent: Thursday, March 10, 2005 9:41 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: If we all complain, do you think they will add the WEB gui
back?

When this was discussed earlier, someone (sorry I don't remember who it
was) made a very reasonable suggestion:

Support the web gui AS IS, without enhancements, during a transition
period while people adjust to the new ISC and get the kinks worked out.

I think a survey would be a good idea (sorry I have no facilities to
start one).
It's also a good idea to complain through other channels than just here;
the good folks who monitor here can only do so much.

If your site still has an IBM rep, ask them who to complain to in order
to get results.


-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Thomas Denier
Sent: Thursday, March 10, 2005 10:24 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: If we all complain, do you think they will add the WEB gui
back?


>       I realise there are other threads about this issue but for those
of
> you who don't know yet, the WEB GUI interface into the TSM server is 
> officially gone as of version 5.3. It's been replaced by something
called
> the Integrated Solutions Console (ISC) which, in my opinion (and many
> others) is almost useless.
>       Do you think if we all contact our IBM reps, they could possibly
add
> the WEB GUI back into the product? I know it's a long shot but I
imagine if
> enough of us say something, they might actually listen. Personally I
am
> more of a command line person anyways but for our Help Desk people and

> other casual users, it's a whole new learning curve.

At one of my past jobs there were a number of infrastructure initiatives
that delivered poor service after enormous sums of money were spent. The
managers' defense of those initiatives sounded remarkably like IBM's
defense of the ISC. My sense is that senior IBM people have already put
so much of their prestiege and credability on the line backing the ISC
that they cannot afford to admit that it is a failure. They might agree
to bringing back the old Web interface temporarily as a way of
supporting a phased transition to the new interface. I don't think they
would ever agree to bring the old interface back permanently.