ADSM-L

Re: WinPE Image backup problem

2005-02-26 06:40:35
Subject: Re: WinPE Image backup problem
From: Iain Barnetson <Iain.Barnetson AT HALLIBURTON DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Sat, 26 Feb 2005 11:35:49 -0000
Andy,
I just had a quick look at the 1st few pages of the v4.0 of the WinPE
document and found the following:


1)      Doesn't state that the machine you're taking a backup of must be
already registered as a node in TSM.
2)      States that you have to have two volumes available to carryout a
"online" backup.
3) diskpart: When you go to the link in the doc about diskpart
(http://www.microsoft.com/library/errorpages/smarterror.aspx?404;http://
www.microsoft.com/resources/documentation/windows/xp/all/prodocs/en-us/d
iskpart.mspx) 
you get the following msg: 

We're sorry, but there is no Microsoft.com Web page that matches your
entry. It is possible you typed the address incorrectly, or the page may
no longer exist. You may wish to try another entry or choose from the
links below, which we hope will help you find what you're looking for.

It might be better if in the document there was an explanation relating
to the fact that not all versions of Diskpart work on all versions of
Windows servers.


My understanding is that documentation should take into consideration
that not everyone is an expert, and indeed there are a lot of people
using TSM that aren't, including myself. Now if someone picking up this
document and following it to the letter, is going to run into problem
after problem. Presumably people aren't going to try this for the first
time on a production server, so it may not already be a node in TSM. A
small thing but the 1st of many issues you'd run into following this
documentation.

Do you require two volumes to carryout this procedure if you're on TSM
client v5.3? Granted the document may have been produced prior to v5.3
being released.

The next thing is Diskpart, depending on the version of diskpart you are
using and the version of Windows server you're trying to use it on, you
may run into compatability issues. Fair enough, there's a link provided
to get information on diskpart from the MS site, but I think at least
there should be a "heads up" note in the document about the issue,
especially as links in documents to external sites are notorious for
leading no where.

I never bothered reading any further than the "diskpart" section, I'll
wait till Monday and go through it as I try out the procedure.
Iain


        

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Andrew Raibeck
Sent: 26 February 2005 05:17
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: [ADSM-L] WinPE Image backup problem

Sorry, Iain, my misinterpretation of what you wrote about the procedures
not being written by IBM.

There is an email address "fieldguides AT tivoli DOT com" for submitting field
guide proposals in the introductory material. That address is indeed
defunct. There are some other issues with the introductory material that
I
spotted, and I have notified the appropriate people.

It should be noted that we support the procedures that are outlined in
the
field guide. Thus if someone has problems with those procedures, they
can
open a PMR with IBM for resolution. If it is a matter of not following
the
procedure as outlined, then that should be easily correctable. If it
turns
out there is an error in the documentation or the product code, we can
take steps to get the doc or the code corrected.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.

"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2005-02-25
20:59:43:

> Andy,
> Sorry but I can't see in my previous email where I said that it was
your
> "policy to attribute our own names to the work of others", maybe you
> could point that out to me?
>
> Meantime, have a look at version 1 of the document and see who it was
> written by, and also what it says about field guides being written by,
> in some cases, "customers and business partners".
>
> So no one, neither me nor IBM are saying that you guys write all the
> field guides, not say that you CLAIM to write ALL the field guides :)
>
>
> I can see that I'll have to start asking which versions of documents
> people are referencing, and have to start stating which I'm
referencing.
> If I / We had, this whole thread would never have happened.
>
> Iain
>
>
>
>
> -----Original Message-----
> From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf
Of
> Andrew Raibeck
> Sent: 25 February 2005 21:08
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: [ADSM-L] WinPE Image backup problem
>
> Iain,
>
> To which document do you refer? I am operating under the impression
that
> we are talking about the field guide "Tivoli Storage Manager Recovery
> Techniques Using Windows Preinstallation Environment (Windows PE)"
> available at http://www-1.ibm.com/support/docview.wss?uid=swg27005204.
>
> It is not our policy to attribute our own names to the work of others.
I
> can assure you that the document was authored by the folks at IBM who
> are
> credited on the document's title page.
>
> The email address I found for sending feedback re: field guides is
> Tivoli_eSupport_Feedback AT us.ibm DOT com. I've sent off a test email to it
> (hasn't bounced yet), and from my own lookup, it appears valid.
>
> Again, specifics about the troubles you are having would be helpful,
> else
> there's not much I or anyone else can do.
>
> Regards,
>
> Andy
>
> Andy Raibeck
> IBM Software Group
> Tivoli Storage Manager Client Development
> Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
> Internet e-mail: storman AT us.ibm DOT com
>
> The only dumb question is the one that goes unasked.
> The command line is your friend.
> "Good enough" is the enemy of excellence.
>
> "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on 2005-02-25
> 13:32:13:
>
> > I've backed up & restored some servers sucessfully using WinPE - but
> > NOT from following the published IBM TSM procedure. The procedure
> > wasn't written by IBM just published by them. It's a bad sign that
> > they couldn't even manage to put an email address for reporting
> > feedback that actually works, emails bounce back when sent to it.
> > Iain
> >
> >
> >
> > -----Original Message-----
> > From: ADSM: Dist Stor Manager on behalf of Egon Blouder
> > Sent: Fri 25/02/2005 20:24
> > To: ADSM-L AT VM.MARIST DOT EDU
> > Subject: Re: [ADSM-L] WinPE Image backup problem
> >
> > Hi,
> >
> > I've successfully restored a box using a WinPE/BartPE.
> > Regarding the guide itself there are some questions I have. I'll
> > open a separte thread.
> >
> >
> > Regards
> > ..--
> >
> >
> > Iain Barnetson <Iain.Barnetson AT HALLIBURTON DOT COM> wrote:
> >
> > >Andy, Kyle
> > >I can tell you that the procedure as it is now DOES NOT work. I
> > have also alerted IBM to this FACT.
> > >Iain
> > >
> > >
> > >-----Original Message-----
> > >From: ADSM: Dist Stor Manager on behalf of Andrew Raibeck
> > >Sent: Fri 25/02/2005 18:50
> > >To: ADSM-L AT VM.MARIST DOT EDU
> > >Subject: Re: [ADSM-L] WinPE Image backup problem
> > >
> > >Kyle, the procedure should work. The authors of the document work
in
> TSM
> > >development and test, and have actually tested them before
> publication.
> > >
> > >It would help to see, in excruciating detail, exactly what you are
> doing,
> > >include actual copy & paste from the console (*complete*,
everything)
> of
> > >what you are doing with TSM, along with any error log info that
might
> be
> > >written.
> > >
> > >Make sure that the C: drive is not being used by anything else
(i.e.
> that
> > >you are not CD'd into it from an OS prompt, for example).
> > >
> > >Regards,
> > >
> > >Andy
> > >
> > >Andy Raibeck
> > >IBM Software Group
> > >Tivoli Storage Manager Client Development
> > >Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
> > >Internet e-mail: storman AT us.ibm DOT com
> > >
> > >The only dumb question is the one that goes unasked.
> > >The command line is your friend.
> > >"Good enough" is the enemy of excellence.
> > >
> > >"ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU> wrote on
2005-02-25
> > >11:19:25:
> > >
> > >> Well I tried using the offline and online method with Windows
2000.
> > >> I get "can't lock volume" for the backup with offline.  I also
get
> > >> "can't lock volume" for the offline restore after a good backup.
> Is
> > >> that what you got Luc?
> > >>
> > >> Kyle
> > >>
> > >> TSM_User <tsm_user AT YAHOO DOT COM> wrote:
> > >> Luc, I will try the online image but the thing I wanted to do was
> > >> create an offline image of a Win2K3 server.
> > >>
> > >> Oh great one! (Andy R.), can you find out if the doc is wrong in
> the
> > >> fact that you can't use it to create an offline backup via WinPE.
> If
> > >> you can't then you can't I just want to know if I should do more
> > >> research to try and get this to work.
> > >>
> > >> Kyle
> > >>
> > >> Luc Beaudoin wrote:
> > >> Hi,
> > >> I have a all opened with IBM for an issue with WINPE.
> > >>
> > >> But my problem is not the backup image part .. it's the restore
> image...
> > >>
> > >> For the backup they told me to use the ONLINE image backup
> procedure
> in
> > >> the document.
> > >>
> > >> Just follow thew procedure for the ONLINE BACKUP and it should
work
> ....
> > >> Let me know if you are able to make the RESTORE IMAGE works ..
> > >>
> > >> If U have any questions , call me or e-mail me ....
> > >>
> > >> Luc Beaudoin
> > >> Network Administrator/TSM/SAN
> > >> Hopital General Juif S.M.B.D.
> > >> Tel: (514) 340-8222 ext:8254
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >>
> > >> TSM_User
> > >> Sent by: "ADSM: Dist Stor Manager"
> > >> 2005-02-24 08:51 PM
> > >> Please respond to "ADSM: Dist Stor Manager"
> > >>
> > >>
> > >> To: ADSM-L AT VM.MARIST DOT EDU
> > >> cc:
> > >> Subject: WinPE Image backup problem
> > >>
> > >>
> > >> I have my test lab all setup to run through the steps in the
> "Tivoli
> > >> Storage Manager Recovery Techniques Using Windows Preinstallation
> > >> Environment (Windows PE)" guide. I'm using the TSM V5.3 client
and
> my
> > >> WinPE CD is WinXP SP2.
> > >>
> > >> I issue the command "dsmc.exe backup image c: -imagetype=static
> > >> -asrmode=yes".
> > >> Communication with the TSM works and I enter the ID and password.
> Then
> > >> the backup fails with error message ANS1287E Volume could not be
> locked.
> > >I
> > >> received no other errors. I get objects inspected 1 objects
backed
> up
> 0.
> > >>
> > >> I made sure to run diskpart to verify that there was a C: and
that
> it
> > >was
> > >> the correct volume I want to backup and it was.
> > >>
> > >> Just to see what would happen I ran "dsmc.exe i c:" and it looks
> like
> it
> > >> is running that backup OK.
> > >>
> > >> Has anyone else tried the WinPE Image backup and gotten it to
work?
> Has
> > >> anyone run into this problem?
> > >>
> > >>
> > >>
> > >>
> > >>
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