On the lighter side of things....May I propose a new ADSM-L mailing list
phrase?

"Calling a Richard": Definition: Name for a situation where the entire
list is stumped and needs to look to Richard for advice and/or information
regarding some obscure ITSM function.

<daydream> I can see the day when my new ADSM-L term is added to the
monthly FAQ. Finally, the fame I've always dreamed about. </daydream>

"Not to call out Richard on this one but I have to ask "Richard, have you
heard of this?"."



Curtis