Appreciated Arnaud & Richard.

Hoa Nguyen.



PAC Brion Arnaud <Arnaud.Brion AT PANALPINA DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
10/29/2004 04:40 AM
Please respond to
"ADSM: Dist Stor Manager"


To
ADSM-L AT VM.MARIST DOT EDU
cc

Subject
Re: Failed incremental backup for NT 2003.






Hoa,


You'll find an article on Microsoft support web site
(http://support.microsoft.com), which may solve your problem : do a
search for "833167" and you'll be directed to an article about "Time-out
errors occur in Volume Shadow Copy service writers, and shadow copies
are lost during backup and during times when there are high levels of
input/output". There is an associated patch you should ask them and
apply on your client. We did it and it solved the problem !
Cheers.


Arnaud

************************************************************************
******
Panalpina Management Ltd., Basle, Switzerland, CIT Department
Viadukstrasse 42, P.O. Box 4002 Basel/CH
Phone:  +41 (61) 226 11 11, FAX: +41 (61) 226 17 01
Direct: +41 (61) 226 19 78
e-mail: arnaud.brion AT panalpina DOT com
************************************************************************
******

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU] On Behalf Of
Hoa V Nguyen
Sent: Thursday, 28 October, 2004 18:29
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Failed incremental backup for NT 2003.

Hi gurus,

Our NT guys have issues to backup NT 2003 with following errors
messages:

10/24/2004 18:44:24 CreateSnapshotSet(): AddToSnapshotSet() returns
hr=VSS_E_UNEXPECTED_PROVIDER_ERROR
10/24/2004 18:44:26 ANS1950E Backup via Microsoft Volume Shadow Copy
failed.  See error log for more detail.

I would appreciated you folks shed some light please.

We have opened a PMR 60173,370 with IBM regarding the windows 2003 TSM
client errors,but didn't hear any good news yet.

Client version: 5.2.3
TSM                   5.2.2.3

Thank you.
Hoa.