There were also problems with earlier models of the 3583 (before about June
of 2003) with static buildup.
Robot would run fine for a while, until enough static built up, then the
picker would die for no reason apparent to the user.
However, with ours, the FIRST failure was always on a dismount.
Fix was a new picker. IBM replaced it, we've had no such problems since.

If this continues, call your hardware support.  Let them check the versions
of the firmware, and the version of the hand.

-----Original Message-----
From: Desalegne Guangul [mailto:Desalegne.T.Guangul AT KP DOT ORG]
Sent: Wednesday, March 17, 2004 8:58 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: 3583 Library problem


Hi Guys,
I'm using Storage management server version 5.1.6.0 on windows 2000
advanced server and Tape Library IBM LTO 3583-L18 with two drives. Once
every two weeks I get the following error and nothing get backup to the
tapes.  The error on the Library shows SAC 8100 and on q actlog has the
following message:
03/15/2004 06:00:33 ANR8381E LTO volume 649AENL1 could not be mounted in
drive DR1 (mt2.1.0.4).
 03/15/2004 06:00:33 ANR1401W Mount request denied for volume 649AENL1 -
mount failed.
03/15/2004 06:00:38 ANR8943E Hardware or media error on library LTOLIB
(OP=8401C058, CC=304, KEY=04, ASC=40, ASCQ=C0,
SENSE=70.00.04.00.00.00.00.0A.00.00.00.00.40.C0.81.00.00- .00.,
Description=Changer failure). Refer to Appendix D in the 'Messages' manual
for recommended action. 03/15/2004 06:00:40

Checked what the Appendix D in the manual suggests but didn't find that
being the case here.  The only way I can get around this problem is by
rebooting the Library.

Any help I can get is appreciated.



Desalegne Guangul
Regional Occupational Health
1800 Harrison St. 21st Floor
510-625-3038 or tieline 8/428-3038