Hello,
I have one client who's backup takes forever.
It starts the backup, but it's losing and reopening the session all the time.
I opened pmr with tech support around two months ago, and after exchanging so
many e-mails with them they told me I have a NETWORK PROBLEM, and I have to
involve network group with sniffer. This answer I heard couple of times
already. When they don't know what to do they say: "You have a network
problem". When you ask them what to look for in network analysis they say we
are not network debugging company.
Client: Win NT4 Server ; TSM Client 5.1.6.0
Server: Win 2000 Server; TSM Server 5.1.7.2
Backup over WAN (Internet); Firewall on both sides; On my side (TSM Server;
opened only port1500-works with all other clients; on his side NOT SURE?? )
Schedule running in Polling mode - Client contacts server
Already tried to change network card from Auto negotiation to 100 full-duplex;
increased commtimeout to 120s and idletimeout to 20min
Tried to install TSM Client to one of the laptops in his office-same problem;
so I do believe it is network problem; BUT WHAT??????
By the way, this client doesn't complain about any other network related
issues.
I suspect it has to do something with firewall on his side?????
This is a part of e-mail from tech support:
Hello Joe,
I have reviewed your data...
dsmerror.log:
ANS1006E TCP/IP write error on socket = 668, errno = 10054,
reason : Unknown error
sessSendVerb: Error sending Verb, rc: -50
ANS1006E TCP/IP write error on socket = 668, errno = 10054,
reason : Unknown error
ANS1809W Session is lost; initializing session reopen procedure.
ANS1809W Session is lost; initializing session reopen procedure.
ANS1810E TSM session has been reestablished.
............................
dsmsched.log:
Retry # 1 Normal File--> 8,920,390 \\<servername>\d
$\Userdata\AcroReader51_ENU.exe
** Unsuccessful **
ANS1809W Session is lost; initializing session reopen procedure.
successful
...............................
tracefile:
TcpFlush: error 10054 during send.
ANS1006E TCP/IP write error on socket = 668, errno = 10054,
reason : Unknown error
Send Verb: 08/26/2003 23:10:53.375 [511] : session.cpp (2376):
...error
sessSendVerb: Error sending Verb, rc: -50
......
>>From the above info, you are definatly experiencing a Network related
problem as you can see from the above info, we are trying to send the
data and we loose our TCPIP windows which results in the error: The
problem could be with any of the following:
> Network Traffic Flow.
> TSM Client Network Card.
> TCPIP protoco
Joe Crnjanski
Infinity Network Solutions Inc.
Phone: 416-235-0931 x26
Fax: 416-235-0265
Web: www.infinitynetwork.com
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