Well, we have a support contract with IBM but I can only recall calling
TSM support on one occassion in the last several years, in large part
because of this list.

The list also provides info that is very helpful, but you could not
obtain from support because it is not directly tied into a defect.

>>> smoldt AT STORSOL DOT COM 07/24/03 11:28AM >>>
I think we forget that Andy monitors the list voluntarily, and we
should be
thankful for that and his authoritative answers.  This has great value
to us
and to IBM in circumventing support calls.

However, if we _expect_ IBM to assign other people to monitor the list
as a
part of their job description, we should expect to pay for that
service.
IBM is in business.  Because some of us pay for that service in
another
fashion, that's the place we have a right to expect an answer from a
qualified engineer that works on a particular portion of the code.  If
we
could prove a cost savings to IBM through list participation of
employees,
they might be more willing to assign people to monitor the list - I
don't
know how to quantify that.

Within the list, it's a privilege, not a requirement.  While I agree
that it
would be nice, Flemming, I think we have to remember to be thankful for
what
we're getting for free already.  Everyone should send an email to
Andy's
boss today.

Bill Smoldt
STORServer, Inc.

-----Original Message-----
From: ADSM: Dist Stor Manager [mailto:ADSM-L AT VM.MARIST DOT EDU]On Behalf
Of
Flemming Hougaard
Sent: Thursday, July 24, 2003 8:22 AM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Wouldn't it be nice...


There can be no doubt, that we all appreciate the effort Andy Raibeck
from
Tivoli contributes to this mailinglist!

However it's my belief, that Andy is mostly involved in TSM for
Microsoft -
even though he has been answering some questions related to Novell...
But
wouldn't it be nice to have some guys, or gals, from Tivoli there are
involved in the TSM for NetWare development to look this mailinglist
over?

There are some people in here, that are extremely reliable when it
comes to
answering questions related to Novell - thanks for that... but still I
see a
lot of these questions related to Novell that remain unanswered! So
wouldn't
it be nice...

Regards
Flemming