Do you have a Dr. Watson log (drwtsn32.log) that has a record of this
crash? If so, can you post it? (It may be large, so zip it up.)

If you are not sure whether you have the log, run the following from an OS
prompt:

   drwtsn32.exe

This will bring up the Dr. Watson configuration dialog. The "Log File
Path" will show you where to look for drwtsn32.log.

If the log file does not exist, then you should configure Dr. Watson as
your default debugger, so if you get another crash, the log file will be
generated. Here is how to do this:

a) Configure Dr. Watson: Run drwtsn32.exe. In the
   configuration dialog, make sure the following
   items are checked:

      - Dump Symbol Table
      - Dump all Thread Contexts
      - Append To Existing Log File
      - Visual Notification

   Also make sure that "Number of Instructions" is
   set to at least 20.

   After verifying these settings, click "OK".

b) Configure Dr. Watson as the default debugger.
   To do this, run the following from an OS
   prompt:

      drwtsn32 -i

In addition, what specifically was TSM doing at the time the crash
occurred? Check dsmsched.log and dsmerror.log to see what messages were
issued just before the crash.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




"Amini, Mehdi" <Mehdi.Amini AT VALUEOPTIONS DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
03/28/2003 05:58
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Dr Watson



Running TSM 5.1.5.4 on WIN2K Server and schedule services dies with Dr.
Watson Error

Event Type:     Information
Event Source:   DrWatson
Event Category: None
Event ID:       4097
Date:           3/27/2003
Time:           11:40:08 AM
User:           N/A
Computer:       WS2
Description:
The application, , generated an application error The error occurred on
03/27/2003 @ 11:40:08.390 The exception generated was c0000005 at address
004A5CB5 (<nosymbols>)


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