ADSM-L

Re: Tivoli pubs email address evaporated

2003-02-21 08:42:11
Subject: Re: Tivoli pubs email address evaporated
From: Jeff G Kloek <Jeff.Kloek AT IPAPER DOT COM>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 21 Feb 2003 07:40:48 -0600
Please don't leave out thanking Dwight Cook in the mix below.
Thanks Dwight!



                      "Zlatko Krastev"
                      <[email protected]        To:       ADSM-L AT VM.MARIST 
DOT EDU
                      ET>                      cc:
                      Sent by: "ADSM:          Subject:  Re: Tivoli pubs email 
address evaporated
                      Dist Stor
                      Manager"
                      <[email protected]
                      .EDU>


                      02/20/2003 07:13
                      PM
                      Please respond to
                      "ADSM: Dist Stor
                      Manager"






Hi Andy,

I know this list *is not* an official communication method to IBM and even
tried to explain this once or twice. Usually I am opening PMRs on behalf
of our customers. Also was already few times annoyed with unavailability
of ESR tool (which was also promptly reported to ibm.com).

Not only me but all we should thank to those many IBMers volunteering on
the list and helping us all the time. Just to name a few: Del Hoobler,
Thiha Than, Neil Rasmussen, Pete Tanenhaus, Gianluca Mariani, Nick
Cassimatis, Bill Degli-Angeli, Gabriel Wiley, Hunny Kershaw, Lotti Brooks
and of course our top poster Mr. Raibeck.
You guys are helping us alot and we are overusing your kind assistance all
the time (not bagging, I would disagree with the recent discussion). At
least I can recall 4-5 time you Andy made this same P.S. - APAR was opened
on <something>. The pulse of TSM's life was sensed by development
directly. And despite many comments seen here about the product, my
(personal) opinion is this is one of the best supported products I've
worked with.

Side question to rest of the list: for how many products you've had the
same or better support and from how many vendors?
I do not have any idea about support quality in U.S. At least here in
Bulgaria IBM's support is far from good but is THE BEST compared to *any*
other vendor.

Zlatko Krastev
IT Consultant






Andrew Raibeck <storman AT US.IBM DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
18.02.2003 23:25
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Re: Tivoli pubs email address evaporated


Hi Zlatko,

I understand your and everyone else's frustration. When it comes to the
TSM product code, ADSM-L is one of the best places to be because your
message gets to people who write the code. In a similar fashion, the
feedback mechanism that I mentioned yesterday will enable your message
about the books and the web site to get to the people who manage the books
and the web site. While we in development make a best effort to carry this
kind of feedback to the right people, the feedback is now "second-hand",
and as such, it tends to get diluted. So I would recommend that you use
the web site's feedback mechanism to provide feedback on the web site and
the books. Please note that I am not trying to be dismissive of these
legitimate issues; I am only trying to help point you to the place where
your voice is likely to have a greater impact.

Best regards,

Andy

P.S. APAR IC35702 has been opened to address the documentation problem
that was created when the pubs email address went away.

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.


Andy,

please do not assume its personal to you - you just brought the bad news,
not created them.
Actually those web folks (not we) ought to submit in this case a long list
of requests for doc-updates. Each book contains the "hard to redirect"
address. I would bet some other books have already been submitted for
publishing and also contain the wrong address. At least my docs for ITSM
5.1 contain it (and are less than a year old).
Why is so hard to redirect this address for a year or two before
discontinuing it?! Or IBM is losing control over tivoli.com domain?
Regarding Steve's recent post I will not throw all the mud on developers.
But for sure can complain about management of tivoli.com to ibm.com
transition (despite all help and communications from Luiz Nevarez).

Zlatko Krastev
IT Consultant