ADSM-L

Re: 3590 Tape Drives

2002-11-21 12:08:30
Subject: Re: 3590 Tape Drives
From: Zlatko Krastev/ACIT <acit AT ATTGLOBAL DOT NET>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Thu, 21 Nov 2002 19:04:45 +0200
You can have one drive going wrong. I can even imagine two can have
problems simultaneously. But if all four together have a problem it is
hard to believe. Did your IBM CE verified the robot. Ask for same problem
re-open instead of open as new problem. As Wanda said shout, demand,
escalate the problem. You've paid a pile of money for those drives they
MUST work, period. Upgrade may help and may not, who will have to explain
why you spent another pile of money for upgrade.

Zlatko Krastev
IT Consultant






Martina Sawatzki <msa AT OERAG DOT DE>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
21.11.2002 13:29
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Re: 3590 Tape Drives


We have all four drives chewing up tapes on  regular intervals. To make a
rough estimate I would say that this happens  once or sometimes twice  a
month and all drives are effected in the same way. I have no idea if this
is the normal wear  due to lots of mounts.
We always check out the tape which caused the problem and in most cases we
have a technician change parts of the drive or even the whole drive.
The age of our tapes is different. We exchanged a lot of them to new ones,
but also still  have  tapes which are 3, maybe 4 years old.

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