ADSM-L

Re: 5.1.1 Windows 2000 scheduler won't start

2002-09-27 10:57:22
Subject: Re: 5.1.1 Windows 2000 scheduler won't start
From: "Rushforth, Tim" <TRushfor AT CITY.WINNIPEG.MB DOT CA>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 27 Sep 2002 09:29:15 -0500
APAR IC34619 has been opened for this:

APAR= IC34619  SER=                            IN INCORROUT
WINDOWS SCHEDULER SERVICE FAILS ON STARTUP WITH
EVENT LOG ENTRIES 7022 AND/OR 7031.

Status: OPEN                                Closed:

Apar Information:

RCOMP= 5698ISMCL    TSM CLIENT 5.1  RREL= R51W
FCOMP=                              PFREL= F     TREL= T


Return Codes:

Applicable Component Level/SU:


Error Description:
Up reboot of a client machine, the TSM scheduler service

It has done this 1 time(s).
The following corrective action will be taken in 0 milliseconds
.
It has been seen that you may only see the 7022 in the logs and
still witness this apar.
.
In a registry trace of the scheduler service, you can see a
large time gap from when we request the password from the
registry, and when we actually get it passed back.
.
5/16 12:51:19 dsmcsvc.c(1006): GetRegistryEntries(): Opened
RegistryKey 'SYSTEM\CurrentControlSet\Services\Backup
\Parameters'
5/16 12:51:19 dsmcsvc.c(1087): GetRegistryEntries(): Locating
Registry Entires for Node 'NODENAME' ...
!!! timeout 2:06 !!!
5/16 12:53:25 dsmcsvc.c(1171): GetRegistryEntries(): Found
Registry Password for node 'NODENAME'.
.
Service trace:

05/16/2002 12:51:20.0042 [79] : session.cpp
(1837): sessInit: Session initialized.
05/16/2002 12:51:20.0042 [79] : session.cpp
 (1919): sessOpen: Attempting to open communications
05/16/2002 12:51:20.0042 [79] : commtcp.cpp
(1179): TcpOpen: Internet socket defined.
05/16/2002 12:51:20.0042 [79] : commtcp.cpp
(1298): TcpOpen: Socket window size set to 64512 bytes.
!!!!time out 2:04 !!!!!
05/16/2002 12:53:24.0820 [79] : pscomtcp.cpp
(1175): Attempt connection was rc = 0.
.
Although customer receive this error on startup, they are
able to start there scheduler service manually after receiving
these errors.
.
This problem has also been witnessed at 4.2.2.x and
5.1.x.x as well.
.

Local Fix:
Start your scheduler service manually



-----Original Message-----
From: Eliza Lau [mailto:lau AT VTCAT.CC.VT DOT EDU]
Sent: August 22, 2002 2:52 PM
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: 5.1.1 Windows 2000 scheduler won't start

Tim,

I haven't heard back from Level 2.  I don't even know what APAR it is given.
The scheduler fails to start the first time after we installed the 5.1.1
client on a Windows 2000 server (not Professional).  The event number in the
event log is
7031  The TSM scheduler service terminated unexpectedly

After the machine reboots, the scheduler doesn't start even though it is set
to auto.  The event number is
7022  The TSM scheduler service hung on starting

Starting it manually then after works.

We can recreate it every time the machine boots.  This is a new Windows box
with a new w2k server installed on it.

Eliza

<Prev in Thread] Current Thread [Next in Thread>