Hi Zoltan,

Does the client still show up in the "Add/Remove Programs"? If so, if you
click "Change", does it lead you to a repair option? If so, give that a
shot.

If that doesn't work, then what exactly did you do with the MSI cleanup
utility? Also, can you run setup as follows:

   setup /v"/l*v setup.log"

Also, give support a call and be sure to give them the setup.log file, as
well as let them know how you got to where you are right now.

Sorry I don't have a more immediate answer for you.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




Zoltan Forray/AC/VCU <zforray AT VCU DOT EDU>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
08/29/2002 08:49
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Re: WNT TSM Client reinstall hang



Yes, we have tried un/reinstall.

I also found some comments, in ADSM-L about trying the MSI Clean-up
utility. We have tried it, as well.

Current status: Tried the "Add/Remove Programs" . This time it asked for
the MSI file. So we pointed it to it. It ran a few seconds and simply
quit.

Tried SETUP.EXE, again. Asks for LANGUAGE. Chugs a little and simply
blinks-out. No errors, no messages, nada....zip....





Andy Raibeck <storman AT US.IBM DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
08/29/2002 11:26 AM
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Re: WNT TSM Client reinstall hang


Hmmmm.... if your system is otherwise intact, I wonder if the setup
program is trying to go in to repair mode.

If you go to "Add/Remove Programs", are you able to remove the TSM client?
If so, then try installing after you remove.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.eyebm DOT com (change eye to i to reply)

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




Zoltan Forray/AC/VCU <zforray AT VCU DOT EDU>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
08/29/2002 07:40
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        WNT TSM Client reinstall hang



Got a strange situation.

An NT box lunched one of its hard-drives/partitions.  Unfortunately, it
happens to be the partition that had the TSM client on it (not C:).

Now, everytime we try to reinstall the client, it hangs on
TSM_UPGRADE_PATH !

Ran REGCLEAN.

Suggestions ?