Christian Astuni wrote:

Hi ... I have a client with TSM Client 4.2 Level 1.20 under NT 4 sp6a. And
when I want to perform an archive backup of drive C:\ the backup crash with
Dr. Watson error as this dsmcsvc.exe Exception: access violation
(0xc0000005), Address: 0x0047b3b2 and in the dsmsched.log and dsierror.log
there are empty without errors.
But when run a incremental backup i dont have problems.

Can anyone help me ???
Thanks very much.

Can anyone help me ???
Thanks very much.
Regards

Christian Astuni

Christian,

This sounds like a combination of problems.

First check to see what permissions you have when the archive is running, i.e. 
are you running as local system account or some lower authority who is not 
allowed to look at certain files, thereby kicking off the Dr. Watson.  This 
could be a problem of how you installed your scheduler (dsmcsvc.exe), my guess 
is you installed it not using the local system account or your Dr. Watson 
setting a bit over zealous.

The reason your incremental works (even if being run with the same authority as 
for the archive) is because you probably have exclude statements that keep you 
from accessing the inappropriate files, meaning the ones that Dr. Watson chokes 
on.  Remember archive only uses the include statements for binding to the 
management class and it ignores excludes.

The reason for lack of TSM related messages is because this is not a TSM 
related problem.  Dr. Watson sees an access violation so it kills the process 
right then and there.  Which does not allow TSM to do any reporting on the 
problem.

Now I have a question for you.  Why are you archiving your entire c: drive?  
With more information we (meaning this list) could probably give you an 
alternative methodology.


--
Regards,
Regards,
Mark D. Rodriguez
President MDR Consulting, Inc.

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