ADSM-L

Re: A Question to IBM NSM Customers

2002-03-07 10:53:52
Subject: Re: A Question to IBM NSM Customers
From: "Sutch, Ian (London)" <SutchIan AT EXCHANGE.UK.ML DOT COM>
Date: Thu, 7 Mar 2002 15:51:11 -0000
Dale,

Yes the NSM's are the only IBM Boxes that we have but we have now started to
move forward
on Sun TSM Servers connected to 3494 Libraries. At the moment we have 5
NSM's and 4 TSM Sun Servers.
Admittedly the Sun Servers are a higher spec but the performance is
exceptional compared to the NSM.

Obviously there are some advantages to using JFS, but I would say that its
effect on performance rules it out as an option for
us going forward.
Also the NSM's limited scalability, its inflexibility and its confusing and
frustrating support arrangements means we will can them as soon as we can.

> -----Original Message-----
> From: Dale Jolliff
> Sent: Thursday, March 07, 2002 2:55 PM
> To:   ADSM-L AT VM.MARIST DOT EDU
> Subject:      Re: A Question to IBM NSM Customers
>
> I found that moving the DB volumes off JFS to raw logical improved our
> performance tremendously - our full DB backups took less than half the
> previous
> time to complete.  It was a small system though, one L32  cabinet and a
> single
> frame LTO SCSI attached.
>
> Unfortuneately, I haven't had the opportunity to be in an environment to
> compare
> different server hardware on the TSM server performance...
> Is the NSM the only IBM box you have?
>
>
>
>
>
>
>
>                       "Sutch, Ian
>                       (London)"                 To:
> ADSM-L AT VM.MARIST DOT EDU
>                       <SutchIan@EXCHANGE        cc:
>                       .UK.ML.COM>               Subject:  Re: A Question
> to IBM NSM Customers
>                       Sent by: "ADSM:
>                       Dist Stor Manager"
>                       <[email protected].
>                       EDU>
>
>
>                       03/07/2002 08:50
>                       AM
>                       Please respond to
>                       "ADSM: Dist Stor
>                       Manager"
>
>
>
>
>
>
> Dale,
>
> Thanks for the info. Its good to know we are not alone!
>
> We too have serious performance issues with the NSM'S and are also
> frustrated by their lack of scalability.
> We also have Sun TSM Servers using raw logical volumes that fly along
> by comparison, we will go forward with TSM on Solaris as the platform of
> choice.
>
> Thanks for your response
>
> > -----Original Message-----
> > From: Dale Jolliff
> > Sent: Thursday, March 07, 2002 12:38 PM
> > To:   ADSM-L AT VM.MARIST DOT EDU
> > Subject:      Re: A Question to IBM NSM Customers
> >
> > I had an NSM setup - we had performance issues that forced us to use raw
> > logical
> > volumes for storage and db, and that breaks the "supported"
> > configuration.
> > (try dealing with the NSM bunch in that situation!)
> > I simply dealt with the OS and TSM support teams separately - calling
> into
> > the
> > NSM support line was always a drawn out affair, and usually got me
> routed
> > to one
> > of the two groups anyway.
> > Just my 2 pennies worth...
> >
> >
> >
> >
> >
> >
> >
> >
> >                       "Sutch, Ian
> >                       (London)"                 To:
> > ADSM-L AT VM.MARIST DOT EDU
> >                       <SutchIan@EXCHANGE        cc:
> >                       .UK.ML.COM>               Subject:  A Question to
> > IBM NSM Customers
> >                       Sent by: "ADSM:
> >                       Dist Stor Manager"
> >                       <[email protected].
> >                       EDU>
> >
> >
> >                       03/07/2002 06:50
> >                       AM
> >                       Please respond to
> >                       "ADSM: Dist Stor
> >                       Manager"
> >
> >
> >
> >
> >
> >
> > Hi,
> >
> > I would be interested in hearing from any Users/Organisations that
> utilise
> > IBM 3466 NSM's
> > and struggle to navigate through the necessary IBM support Teams.
> >
> > As a user of NSM's I would expect, when raising a pmr, to have a single
> > point of ownership
> > of the problem, be it OS, hardware or TSM related.
> > It has been common practice to be passed to one team who may say that
> the
> > fault cannot be resolved by their
> > team and thensuggest we raise another pmr with a different team!! Very
> > frustrating
> >
> > I would be very interested to hear form anyone who has the same problem
> or
> > has managed to find a solution.
> >
> > Many thanks
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