ADSM-L

Re: FW: v4.2.1 TSM Clients

2001-10-22 16:56:52
Subject: Re: FW: v4.2.1 TSM Clients
From: Andrew Raibeck <storman AT US.IBM DOT COM>
Date: Mon, 22 Oct 2001 13:38:36 -0700
> When I signed onto this list there was a specific statement, which
> effectively said, the postings by IBM/Tivoli staff are *NOT* an
> official answer from IBM/Tivoli.  So as Zlatko Krastev wrote, they
> are a more skilled colleague.

My ADSM-L subscription info does not contain any such statement, although
it may have changed since the last time I subscribed. But your and
Zlatko's interpretation is a pretty rigid one that I don't think is quite
in the spirit of what any such statement was intended to convey. Yes, to
an extent we are all colleagues in the computer profession, specifically
in the area of storage management and TSM. On the other hand, our
relationship is also that of customer and vendor, and it is from this
latter view that I -- and I think I am safe in saying, my fellow TSM
developers -- participate. Notwithstanding the facts that our
participation is voluntary and ADSM-L is not an official IBM support
channel, when we do participate, it is as "IBM", just as my signature
information indicates.

FYI, the TSM client README contains a more elaborate version of the
statement that Zlatko quoted, and is more in keeping with the spirit of
the conditions of our participation:

  - To participate in user discussions of Tivoli Storage Manager you can
    subscribe to the ADSM-L list server. This is user forum maintained by
    Marist College and subscribed to by more than 1,500 users (at the
    time of this writing). While not officially supported by IBM, Tivoli
    Storage Manager developers and other IBM support staff also
participate
    on an informal, best-effort basis. Because this is not an official IBM
    support channel, you should contact IBM Technical Support if you
require
    a response specifically from IBM.  Otherwise there is no guarantee
that
    IBM will respond to your question on the list server.

I hopes this helps to clarify things.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.

When I signed onto this list there was a specific statement, which
 effectively said, the postings by IBM/Tivoli staff are *NOT* an official
 answer from IBM/Tivoli.  So as Zlatko Krastev wrote, they are a more
skilled
 colleague.

 For official answers call the 800 number or search the web.

 On Mon, 22 Oct 2001, Loon, E.J. van - SPLXM wrote:

 > Hi Zlatko!
 > Andrew Raibeck is a person from TSM Development at Tivoli. So his
statements
 > are in fact Tivoli statements, unless otherwise specified, that is.
 > Kindest regards,
 > Eric van Loon
 > KLM Royal Dutch Airlines
 >
 >
 > -----Original Message-----
 > From: Zlatko Krastev/ACIT [mailto:acit AT ATTGLOBAL DOT NET]
 > Sent: Monday, October 22, 2001 16:29
 > To: ADSM-L AT VM.MARIST DOT EDU
 > Subject: Re: FW: v4.2.1 TSM Clients
 >
 >
 > First of all I do not know Andy's position at Tivoli.
 > And read what is written in the README:
 > "This is not officially supported by IBM, but IBM support people
 > do participate in the discussions, along with other  users."
 > So IMHO here Andy is just a colleague. More skilled in ADSM/TSM, closer
to
 > the developers, but just a colleague.
 > If something shows up on the web-site or in docs on media that would be
 > official.
 >
 > Zlatko Krastev
 > IT Consultant
 >
 >
 >
 >
 >
 > "Loon, E.J. van - SPLXM" <Eric-van.Loon AT KLM DOT COM> on 19.10.2001 
 > 17:57:48
 > Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
 > To:     ADSM-L AT VM.MARIST DOT EDU
 > cc:
 >
 > Subject:        Re: FW: v4.2.1 TSM Clients
 >
 > Andrew Raibeck answered "I am almost certain that this change in
behavior
 > is
 > not deliberate. The APAR is going to be handled as a code defect"
 > Isn't that you'r Tivoli official answer?
 > Kindest regards,
 > Eric van Loon
 > KLM Royal Dutch Airlines
 >
 > -----Original Message-----
 > From: Zlatko Krastev/ACIT [mailto:acit AT ATTGLOBAL DOT NET]
 > Sent: Friday, October 19, 2001 12:29
 > To: ADSM-L AT VM.MARIST DOT EDU
 > Subject: Re: FW: v4.2.1 TSM Clients
 >
 >
 > This was already discussed in the list. Look for the thread "Windows
client
 > behavior change at 4.2.1.0" and answer of Andrew Raibeck from
9.10.2001.
 > But it is possible that Andy and this Bob are just having different
 > PERSONAL opinions. We still do not have answer from any Tivoli
official, do
 > we?
 >
 > Zlatko Krastev
 > IT Consultant
 >
 >
 >
 >
 >
 > "Subash, Chandra" <CSSubash AT TELETECHINTL DOT COM> on 18.10.2001 07:41:31
 > Please respond to "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
 > To:     ADSM-L AT VM.MARIST DOT EDU
 > cc:
 >
 > Subject:        FW: v4.2.1 TSM Clients
 >
 > i HAVE GOT THIS EMAIL FROM ONE OF MY FRIENDS. GUYS WHAT DO YOU THINK IS
IT
 > TRUE ?
 >
 > Hi Guys
 >
 > According to Tivoli Support they have made an alteration to way client
 > v4.2.1 reports Result code 4 to the server. Earlier version clients
would
 > allow for a certain number of files to fail during the backup and still
 > report to the server that the Schedule was successful. However version
 > 4.2.1
 > has been altered so that a result code of failed will be reported to
the
 > server even if 1 file fails during a backup.
 > ntcmachine had been failing on some WINNT system files which I have
added
 > exceptions for under direction of Tivoli support and now backups of
this
 > machine seem to be successful.
 > Bob from Tivoli suggested that if we are worried about seeing failed
result
 > codes on the daily report that there may be a way to generate a report
 > listing statistics of how many files or how much data had been backed
up
 > from each machine to provide a more accurate picture as to whether the
 > backups were successful.
 >
 >
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the
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