Re: Tivoli response time to PMR
2001-02-14 11:38:29
Subject: |
Re: Tivoli response time to PMR |
From: |
"Wayne T. Smith" <ADSM AT MAINE DOT EDU> |
Date: |
Wed, 14 Feb 2001 11:38:29 -0500 |
George Lesho <glesho AT AFCE DOT COM> wrote, in part..
> Hi Petr... the lack of response for the time you cited is far too long.
> Tivoli,
> here in the US, gets back next day usually for Level 3 email queries..
I recently used a feedback page to report a problem on the "end of
currency" web page
http://www.tivoli.com/support/storage_mgr/tivolieoc.html
Just a few minutes later I had a response and an hour or so later a
response that stated:
Thanks for calling this to our attention. I'll forward a fix to
the Web Team.
Astounding!
Of course, it's about a week later, and the web page still points an intel
windows unfortunate to the alpha PTF and ftp site :-(
Wayne T. Smith ADSM AT Maine DOT edu
ADSM Technical Coordinator - UNET University of Maine System
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