ADSM-L

Re: Netware Client abends

2000-12-20 12:44:35
Subject: Re: Netware Client abends
From: Mearl Danner <jmdanner AT SAMFORD DOT EDU>
Date: Wed, 20 Dec 2000 11:44:48 -0600
Since you can isolate it to a specific area there must be some corruption in 
the filesystem.

Can you schedule a time to dismount the volume and run a Vrepair? If it shows 
no errors or does not correct the problem, you'll need to get the full abend 
message from the abend log (which includes the stack trace and loaded modules) 
and post it on the Netware 5 abend news forum. The nntp server is 
support-forums.novell.com. I haven't noticed any similar posts on the forums, 
but I don't believe it is a TSM issue specifically. The Novell Sysops can be 
very helpful in situations like this.



On Wed, 20 Dec 2000 12:11:23 -0500 David Longo <David.Longo AT HEALTH-FIRST DOT 
ORG> 
wrote:

> We have the following config:
> 
> TSM Server 3.7.4.0 on AIX 4.3.3
> 
> Netware Client 4.1.0.0 on Netware 5.0 SP5
> Hardware:  
> IBM Netfinity 7000, model 8651-RM0
> 768 MB RAM
> IBM ServeRAID II, 6 - 9GB HD's, RAID5 w/HS
> 
> We Use TCPIP commmethod.
> 
> Partial output of VOLUME command:
> Mounted Volumes      Name Spaces                                 Flags
> SYS                           DOS, LONG                                    Cp 
> Sa
> VOL1                         DOS, MAC, NFS, LONG                 NSS
> 
> This client was on 3.7.2.11 of TSM and had the same problem.
> 
> Doing an INC backup on a daily prompted schedule it will abend about every 
> 2nd or 3rd day.  Below is one of the Abend log entries.  The abend is always 
> the same.  I am fairly new here and have started working out existing 
> problems, like this one.
> 
> This Client is working as a file server.  It is backing up VOL1:/users when 
> it abends.  It appears to always to abend in the S or T area (User names 
> alphabetically).  At this point it has examined about 400,000 files.
> 
> I did a SEL backup with just one users directory that seemd to have a 
> problem.  It abended after about 7,000 files as follows:
> ¯------------------------------------------------------------------------------------------
> Normal File  - 10,278,912  VOL1:/Users/TSANDERS/remdrept/RemedyLinkForPal> 
> Normal File  - 10,278,912  
> VOL1:/Users/TSANDERS/remdrept/RemedyLinkForPalm/Setup/Remedy/PalmLink/aix/remlink.tar
>  [Sent]
> 
> (TSA500.NLM  5.3  313) A file cannot be read.
> 
> ¯--------------------------------------------------------------------------------
> 
> 
> I then did a SEL narrowing directory path smaller and it worked without 
> error.  I did search of Tivoli Knowledge Base on TSA500 and several other 
> searches and one TSA500 entry was sort of like ours but solution we have 
> already implemented.
> 
> A disk scan has been done by our Netware Admin and had no problem.  We have 
> other Netware boxes with 3.1 amd 3.7 clients and they work without error.
> 
> Anyone have any ideas/suggestions?
> 
> ABEND LOG
> *******************************************
> Server HFIT halted Friday, December 8, 2000  10:54:37 pm
> Abend 1 on P00: Server-5.00i: Page Fault Processor Exception (Error code 
> 00000000)
> 
> 
> Registers:
>     CS = 0008 DS = 0010 ES = 0010 FS = 0010 GS = 0010 SS = 0010
>     EAX = 00000000 EBX = C83E87D4 ECX = 00000003 EDX = C83E8900
>     ESI = C83E894C EDI = 00000000 EBP = C83E87D0 ESP = C83E86C4
>     EIP = D17FB830 FLAGS = 00014256 
>     D17FB830 8B4058         MOV     EAX,[EAX+58]=?
>     EIP in FILESYS.NLM at code start +0004B830h
>     Access Location: 0x00000058
> 
> The violation occurred while processing the following instruction:
> D17FB830 8B4058         MOV     EAX,[EAX+58]
> D17FB833 81E1FF000000   AND     ECX,000000FF
> ---------------------------------------------------------------------
> End of file. [SYS:SYSTEM\ABEND.LOG]
> *********************************************************************
> 
> 
> 
> David B. Longo
> Systems Administrator
> Health First, Inc. I/T
> 3300 Fiske Blvd.
> Rockledge, FL 32955-4305
> PH      321.434.5536
> Pager  321.634.8230
> Fax:    321.434.5525
> david.longo AT health-first DOT org

-----------------------------------------
Mearl Danner
Mearl Danner
Data Communications/Network Specialist
Email: jmdanner AT samford DOT edu
Samford University
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