There is one other thing I can remember.  Please post the output of the
command 'dsmcutil query /name:"name of service' for the client acceptor and
the remote client agent.

Let me know if this was an upgrade an earlier version of code.

James Thompson

From: "Duemmel,Corey" <DuemmC AT MAIL.OA.STATE.MO DOT US>
Reply-To: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
To: ADSM-L AT VM.MARIST DOT EDU
Subject: Re: Error messages when logging into client through browser
Date: Thu, 7 Dec 2000 14:48:35 -0600

Thanks for the reply.  However, I tried the steps several times and it
didn't free up the error messages ANS2603S, ANS2613S and/or ANS26045 when I
connect through the browser to the client.  Again, these messages occur
when
I enter my password.

Any other ideas!  I'm looking into using Trace Flags for this.

Thanks

Corey

                -----Original Message-----
                From:   James Thompson [mailto:mezron AT HOTMAIL DOT COM]
                Sent:   Wednesday, December 06, 2000 5:23 PM
                To:     ADSM-L AT VM.MARIST DOT EDU
                Subject:        Re: Error messages when logging into
client
through browser

                With the web client there are two services.  The client
acceptor and the
                remote client agent.  The only one that you should start
is
the client
                acceptor.  The client acceptor will then start the remote
client agent when
                it is needed.  If you manually started the remote client
agent or restarted
                the client acceptor and the remote client agent is still
up,
you must stop
                both services and then just start the client acceptor.

                James Thompson


                ----- Original Message -----
                From: "Duemmel,Corey" <DuemmC AT MAIL.OA.STATE.MO DOT US>
                To: <ADSM-L AT VM.MARIST DOT EDU>
                Sent: Wednesday, December 06, 2000 2:37 PM
                Subject: Error messages when logging into client through
browser


                > I at one time was able to login in and do backups and
restores through the
                > browser.  Now, I can still connect through the browser,
but when I enter
                my
                > password, I receive a TSM error:
                >
                >         ANS2613S A protocol error occurred in
communications between the
                > browser and the client.
                >
                > Just trying to see if anyone has ever encountered this
and
its remedy.
                >
                > Thank you!
                >
                > Corey Duemmel
                > Computer Information Technologist
                > State of Missouri
                >

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