ADSM-L

Re: ????s on ADSM 3.1.0.8 (Win98) client after install or upgrade

2000-05-17 08:57:26
Subject: Re: ????s on ADSM 3.1.0.8 (Win98) client after install or upgrade
From: "Tracy T." <adsmigmo AT YAHOO DOT COM>
Date: Wed, 17 May 2000 05:57:26 -0700
You forget - he gets paid $8/hr ... but YOU get
charged $250/hr.  That makes it even better, huh?

The solution I always get from Tivoli is upgrade,
upgrade, upgrade.  I'm tired of that one.


--- "Wayne T. Smith" <ADSM AT MAINE DOT EDU> wrote:
> Last week I wrote, in part..
> Last week I wrote, in part..
> > I now have 2 Win98 systems which (one a new
> install, one an
> > upgrade from V2 client) have ????s instead of
> normal text.   The
> > registry edit mentioned in the v3.1.0.8 README
> does not help.
>
> It's still one of life's little mysteries. :-(
>
> One of my users decided to call the support line.  A
> very friendly guy
> said the only way to solve the problem is to format
> the hard drive and
> start over.  Very helpful!    Not often you get such
> good advice from a
> hotline.  My user, savvy person he is, hung up and
> did not follow the
> advice.  Whew!
>
> Why pay that guy $8 an hour?  You could spit out
> that kind of advice
> with an answering machine.  "Hello, this is the
> Tivoli Storage Manager
> support line.  If this is your first call, please
> format your hard disk and
> then get back to us.  Thank you for using Tivoli
> Storage Manager and
> thank you for calling.  We care!"  click.
>
>
> click.
>
>
> Wayne T. Smith
> ADSM AT Maine DOT edu
> ADSM Technical Coordinator - UNET       University
> of Maine System


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