> If the Support Center continues to give you this story, queue up to talk to
> the Support Center manager regarding what it means to seriously support a
> customer base.  No one at IBM should be giving you a lame story like this.
> If the premier media for the product your selling is 3590, then you support
> problem submissions via 3590.  Basic business sense.  Don't give the customer
> a hard time for having bought your products.

I have sent in DB's on 3570, DLT4000, and DLT7000, however, I was sending
them to developers in Tucson.  I agree with Richard, that IBM has the
resources to accept any tape you send.  4mm is pretty lame.

What gets me is that IBM requires customers in the MainFrame areas
(VM/MVS) to retain old tape units (i.e. 3480 compatible) for reading
system software tapes.  We are buying a 3494 with 3590 drives, and will
have to keep an old 3480, or buy a 3490-desk-top in order to install IBM
software.

I guess IBM doesn't want to send us software on those expensive tapes...

Steve (unVMix Systems Programmer/Dude) Roder
(tkssteve AT ubvm.cc.buffalo DOT edu | tkssteve AT acsu.buffalo DOT edu | 
(716)645-3564 ,
   | http://ubvm.cc.buffalo.edu/~tkssteve)