Nathan,

I'm having problems with SP4 and V3.1.0.6 at two sites.  The client
scheduler is crashing (accvio) when it tries to contact the server and the
server doesn't respond.  The client scheduler also crashes at other times
that we can't isolate.

I don't know the hot patch level at either site.  Would you please list the
hot fixes you've applied on a system that isn't experiencing any problem?
Have you tried to start a client schedule service with bad tcpserver
information in the .opt file or when the ADSM server is down.

I haven't experienced any noticeable memory leaks that I know of.

Having covered the actual issues, let me address the testing issues.  I
don't want to do this in lieu of an IBM response, but I've had considerable
experience in shipping products.

IBM certainly did testing with SP4.  There is no way to test all the
permutations of a product as complex as ADSM when something new ships.  You
will see more and more issues like this as we install more ADSM sites.
Installed base is what flushes out all the minor issues with a product, not
the regression testing in the lab.

I'm sure that as each problem is resolved, IBM puts the test for that issue
in a regression test for the next time.  Sometimes those things slip
through, but overall they've done an excellent job with ADSM.  ADSM backs up
a significant portion of the world's data every night quite reliably.

What you see on this list are problems.  What you don't see on this list are
all of the non-problems.  The only time people come here are when they have
a problem.

I'm only stating the obvious here because I don't want to turn this thread
into another bashing of the engineering group and testing issues.  They've
done an incredible job, in my opinion.

I do have this as an open issue with level 2 ADSM support and I expect that
I'll hear back from them this week.  It may be something simple or complex,
but I'm quite willing to go through the resolution pain so that we can get
all the minor issues with this release fixed.

I certainly understand your apprehension, but you've eased mine by
successfully running on so many clients.  Let's see if we can give IBM some
more data points between us.

Thanks,

Bill Smoldt    SSSI
Storage Solutions Specialists, Inc.
www.storsol.com
smoldt AT storsol DOT com