Shane,

The "bad" batch of tapes that your CE is referring to is from the time
frame of July, August, September of 1997. You can identify them by the date
code on the "metal" side of the tape in the right hand corner when holding
it in your hand horizontally.

The last several digits are the date and year.

I haven't seen the problems that you described to be consistant with this
LOT of tapes. You could be experiencing some other problems also.

Nonetheless, if you are concerned, you would call 1-888-IBM-MEDIA and tell
them that your tapes are not performing as desired and request replacements.

Be persistant, if your getting errors, hound HW support until you get a
resolution. You should have no errors in a "usual world". Remember, HW
support has Level 2 and Level 3 people for the CEs to get help from just
like the SW people do.

Cheers!

Jenn


At 09:25 AM 10/19/98 +1000, you wrote:
>Hi,
>
>We had a few hardware failures on a 3570 unit, and the IBM guy came and
fixed it up. He upgraded the microcode to the latest level also.
>
>We are still getting a stack of VCR errors and also some tapes seem to
have the barcode in the wrong place which gives the unit a hard time. The
IBM maintenance man said that there was a bad batch of tapes....
>
>Is this true? If so, what are the batch numbers, what bad affects do these
tapes exhibit, and how do we get them replaced.
>
>IBM, I know you read this forum. I got no response from the last email
from you (SCSI sense codes), perhaps you can answer this one.
>
>Regards
>Shane
>
>