Hello,

     We have an urgent problem with ADSM at our CSS customer. Briefly, this
     is how it goes:

     The customer has A4845 library with 4 DLT7000 drives. From a third
     party supplier they have bought ADSM V3, rel. 1, level 1. They have
     now problems with this s/w, so in order to ensure that the library was
     configured correctly, we have today installed OmniBack 2.55 on the
     machine to exercise the robot. We found no problems at all.

     When they try within ADSM to define a library, this happens:

     adsm> define library lib1 libtype=scsi device=/dev/adsm/picker
     Session established with server ADSM: HP-UX
     .
     .
     ANR8418E DEFINE LIBRARY: An I/O error occured while accessing library
     LIB1.
     ANS8001I Return code 3.

     This error msg. comes immediately, and is independent of what's
     specified as device on the command line. The s/w supplier has
     suggested to upgrade to V3.1.1.3, but I'm not convinced that will
     help. The upgrade will happen on Sunday, and I've promised to see if
     can come up with other suggestions if this upgrade doesn't solve the
     problem.

     The picker use a HPPB scsi connection, and it doesn't change anything
     to use HSC. The drives are attached through a 4-channel fiber mux.

     As seen from www.storage.ibm.com/software/adsm, the A4845 is in fact
     supported, at least with ADSM V3, rel. 1, Mod 2, whatever that is.

     Will it help upgrading the s/w? I had an idea, before I looked at
     the above www adr. that there could be problems with the f/w. The
     A4845 is in fact a StorageTek 9710, but with different f/w.
     However, since the A4845 is explicitly mentioned as being
     supported on that web page, I can't understand that the f/w should
     be a problem. Btw, the f/w rev. is 1801.

     Thanks very much for any suggestions!

     Kind regards,

     Jesper Halding
     Account Support Organization
     Hewlett-Packard A/S
     Denmark