Sandye-
We see this a lot actually.  It usually happens in cases like Stephen
explained below.  We also see it when more than one client is trying to
do a restore and the tapes get mixed up in our  tape library.  When I
see this error, I always check the library to see if all tapes are in
order and if they are available.  Usually I will reboot the library, and
restart the ADSM server.

That usually works.  I know- it's a big pain in the ***.

Hope this helps!

Jennifer

________________________
Jennifer Cunningham
Desktop Operations / Backup & Recovery
SDN #8-435-4029
603-431-8400 x54029
Pager 1-800-225-0256 Pin 5982155
jennifer.cunningham AT libertymutual DOT com


> -----Original Message-----
> From: Stephen Daniell [SMTP:steved AT KINGLOUSER.CC.WAIKATO.AC DOT NZ]
> Sent: Wednesday, August 26, 1998 11:16 PM
> To:   ADSM-L AT VM.MARIST DOT EDU
> Subject:
>
> > I am using ADSM version 3.0 release 1  and this past weekend, a
> client
> > was attempting to restore a directory on an NT server.  It was
> taking to
> > long to suit the client and he cancelled the restore.  When he
> attempted
> > to do it again later in the day he received the message:
> > 'data unavailable to server'.  I have checked all of the logs and
> cannot
> > find any reason why user cannot restore this data.  Help??
> >
> > Sandye J. Jackson
>
> I have found that when a user cancels a restore when waiting for media
> the mount request gets canceled and the tape it was waiting for gets
> marked unavailable. When that tape is requested in future it will
> return
> with the error 'data unavailable to server'. You can make the tape
> available again with this command:
>
> update volume "volume label" access=readwrite
>
> Tapes are also marked unavailable if a mount request for it times out.
> We
> sometimes have this happen when someone does a store when no one is
> here to
> put tapes in i.e the weekend.
>
> Hope this helps
>
> Stephen Daniell