I have had a similar problem with them!  I tried to call about a problem
installing a Sun client, followed what was the most obvious way through the
call list, and similarly was rebuffed.

How I handled it was (since I run the MVS server) was to call and ask for
S/390 support - I think it was option 4).  I assume that this will work for
both MVS and VM.  How support is handled for other ADSM server platforms I
can't say.

BTW, they DID resolve my Sun problem!

Jerry Lawson
jlawson AT thehartford DOT com


______________________________ Forward Header __________________________________
Subject: Re: No support for ADSM under HESC????? -Reply
Author:  INTERNET.OWNERAD at SNADGATE
Date:    10/14/97 9:10 AM


I don't know what HESC is.  Is that a support contract or a platform?
You can call 1-800-CALL-AIX only if you pay for that level of AIX
support.  The regular AIX support is via fax.  We bit the bullet and
paid extra so we could talk to a live person after having extended
outages while waiting for a response from a fax.

Tina Hilton
Thomson Consumer Electronics
> ----------
> From:         David Wilshire[SMTP:DWILSHIR AT LENSCRAFTERS DOT COM]
> Reply To:     ADSM: Dist Stor Manager
> Sent:         Tuesday, October 14, 1997 5:54 AM
> To:   ADSM-L AT VM.MARIST DOT EDU
> Subject:      No support for ADSM under HESC????? -Reply
>
> Try going through 1-800-CALL-AIX (1-800-225-5249).
>
> >>> "Joseph A. Faracchio" <SPGJAF AT CMSA.BERKELEY DOT EDU> 10/13/97
> 07:12pm >>>
> Its been a long time since I called IBMSUPPORT ( Level 1 ).
>
> I called today.  The customary number that I've used for 20 years:
>
>                       1-800-237-5511
>
> The phone tree was new or at least more complicated then I last
> remember it.
>
> Eventually I got to speak to a human and the first thing they wanted
> to
> know
> was my credit card number!!!!!!!
>
> Is ADSM (under HESC) no longer a supported item?
> I'm clueless, something change?
>
 >                 Would some fill me in?   thanks ... joe.f.
>