Hello all!
I am currently trying to persuade my management into evaluating ADSM.
The problem they see is that when we offer our customers a decental storage 
solution, we are also responsible for the ADSM client software. Of course this 
is correct, but they are afraid that this will mean that the support personnel 
also should have al lot of knowledge about the client operating system.
Because decentral platforms are usually located at the user end they are likely 
to be modified by the user (applications added, ini files modified etc.). Does 
anybody have some experience with the impact of such actions on the operation 
of the ADSM client?
I hope to hear some opinions about the degree of knowledge that is necessary 
for ADSM support personnel to successfully support the different client 
platforms.
For instance, should they just be able to start/stop the operating system and 
know how to install software, or does one require more knowledge about the 
internals of the operating system?
I know this is a rather difficult question to answer, but any suggestions are 
very welcome!
Please mail me at evanloon AT klm DOT nl
Thanks!
Eric van Loon