On Sat, 19 Feb 1994 19:05:34 PST Scott Hansbury said:
>Subject:ADSM Service
>
>
> Response from ADSM Development/Service:
>-----------------------------------------------------------
> We would like to thank everyone here who has voiced their concerns with
>the service method that ADSM had put in place. :-( We would much rather have
>you tell us what you think and what you want then say nothing and be
>unsatisfied with our product.
And I think I speak for others when I say thank you for such an open
stance to listening. I went to the SHARE general session this morning
and heard what I thought was some open dialogue between attendees
and Ellen Hancock. A commitment from IBM to help us get our jobs
done is all we ask. Thanks.
>
> The following is the fix distribution method we plan to implement.
>
>1. Maintenance(PTF's) for the product will be rolled up quarterly and made
> available in ISMC, CompuServe, Internet(*), and IBMLINK.
>
>2. Mainframe Servers will also cut a PTF Monthly. These will be available
> from ISMC and IBMLINK.
>
>3. Maintenance for High Impact problems (Data Integrity or System Integrity)
> problems will be made available immediately through ISMC, CompuServe,
> Internet, and IBMLINK.
>
>
> (*) We are in the process of setting up the Internet hub. Stay tuned.
>
>
> Comments?
Being this early in the product life, it is important to get out service
quickly. However, I remember in other lifes getting monthly PUTs for
IBM service for products, and sitting on them, so that they could age.
I see what Endicott has done with the RSU, and putting together both
a quality commitment(this is not to claim that ADSM doesn't have one,
I think the company as a whole general does) and putting together
tested set of PTFs that are known trouble free, and needed by more than
individual sites keeps the RSU process a high level of confidence.
Rather than just blindly putting together on a tape all the closed PTFs.
>
> Scott Hansbury
> ADSM Client Development Manager
/ahw
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