It's been some time since the merger and I was wondering how things may have changed for you either positive or negative. My experience has been negative. For instance. I work for the "State of Michi
Author: cjmanders at lbl.gov (Christopher Jay Manders)
Date: Tue, 10 Oct 2006 11:14:24 -0700
Hi Bob, We also have noticed. Support is the most notable difference for us. We try hard not to call any more, which may actually have been a strategic move on their part... I heard they 'let go' of
Bob, I would have to echo Chris Mander's thoughts as well. Their 2 hour callback is a joke. We very rarely call them, but when we do the results are always a mixed bag. Thanks, Chris --Original Messa
Author: austin.murphy at gmail.com (Austin Murphy)
Date: Tue, 10 Oct 2006 14:51:19 -0400
... I have only dealt with Symantec/Veritas after the merger and my experiences haven't been great. My gripes: - Sometimes I can get decent support, but usually the tech people need to "research" the
Our sales and pre-sales tech support changed. The post-sales support hasn't really impacted us much. First-line support in any major support group always tends to be a bit slow as they need to figure
That's always the case if your problem is non-trivial. When you get to the backline folks, you'll find that they're solid with a good depth of knowledge. Now we talk to them a lot as result of the up
Author: simon.weaver at astrium.eads.net (WEAVER, Simon)
Date: Wed, 11 Oct 2006 06:34:28 +0100
Ed I for one would be interested to hear your comments on MP4 if you actually find the need to apply it. There are features in 6.0 I like, but not at the cost of running risks to the Business, where
Make sure you contact your local Veritas Sales Represenative. They can push support for fast response. This is standard operating procedure for any Hardware/Software Manufacturer. Your reseller is an
Author: GreenbergKA at aetna.com (Greenberg, Katherine A)
Date: Wed, 11 Oct 2006 15:06:34 -0400
I didn't realize we had local sales reps anymore... Our extremely responsive former sales team was replaced by some Symantec guy who takes AT A MINIMUM 3-4 weeks to reply to an email. I'm NOT IMPRESS
Author: JMARTI05 at intersil.com (Martin, Jonathan (Contractor))
Date: Wed, 11 Oct 2006 16:17:18 -0400
I'm not sure if it makes any difference but we're only about an hour away from the former Veritas headquarters in Lake Mary, FL and we get SUPER SUPPORT from our local rep. I've got a response from a
Our offices are a few miles from the NetBackup engineering headquarters in Roseville, MN (I drive past them every day on my way to work). Sales support sucks. Pre-sales is decent and technical suppor
Hear, hear. The support went right into the toilet following the merger, and NetBackup 6.0 is questionable at best (although Symantec may not have had anything to do with that). But let me put it thi
As I know nothing had changed with support after the merge. The engineers are the same and the backline support is very good. The bad support is because of netbackup 6. They have so many cases open a
Author: pkeating at bank-banque-canada.ca (Paul Keating)
Date: Mon, 16 Oct 2006 09:19:15 -0400
I have to say my experience echos that of Ed Wilts. The initial call is 99% of the time "send us the support script output,and the yyy logs and zzz logs".They have no idea about your environment, and
Author: simon.weaver at astrium.eads.net (WEAVER, Simon)
Date: Mon, 16 Oct 2006 14:40:28 +0100
Just to add to this, today I ended up raising a Symantec call - got given a case number, but rather than wait 8 hours, I decided to email them the nbsupport, log files, more detailed information abou