Author: "Jeff Lightner" <jlightner AT water DOT com>
Date: Sat, 7 Jul 2007 13:19:27 -0400
Given the recent spam (even with the later apology) seeing the name veristec again doesn't thrill me. 3rd Party User Here. We went with Versitec, www.versitec.com . Every tech is a level 3 technician
Author: "Curtis Preston" <cpreston AT glasshouse DOT com>
Date: Sat, 7 Jul 2007 19:12:05 -0400
I'd like to think the spam, however intended or unintended, was the work of a misguided sales rep, not part of the master plan. As such, I'm not sure if I'd rule out the company because of the misgui
Author: "Brooks, Jason" <brooksje AT longwood DOT edu>
Date: Fri, 22 Jun 2007 10:27:28 -0400
Folks, I know from past conversations that some here use 3rd party support for NBU. I've just completed getting the quote for support for renewal. The vendor that does the quote also offers support,
Author: "Jeff Lightner" <jlightner AT water DOT com>
Date: Fri, 22 Jun 2007 11:44:29 -0400
We use third party NBU support via Datalink and they escalate to Symantec when necessary. The few times I've called them I was happy with them. My coworker was a little dissatisfied with their respon
I'm never satisfied with 3rd party support and almost never with direct! For various reasons, we have Sun support of NBU, but expect to change that. When I have a problem, I want to get to the people
Author: "Jeff Lightner" <jlightner AT water DOT com>
Date: Fri, 22 Jun 2007 12:52:29 -0400
Well the benefits of 3rd party as I see them: 1) Typically cheaper. 2) They have more reason to want to help you if their main business is support and you're not the largest NBU installation. As note