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  1. #1
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    Default Drive polling issue

    Hi Team,

    In my current support envinorment drive suddenly went to polling state and unable to mount the tapes.

    Q drive output as follows:

    3494 DRIVE1 3590 Polling Since
    09/29/2012 11:07:46
    3494 DRIVE2 3590 Polling Since
    09/29/2012 11:07:16
    actlog:
    09/30/2012 04:31:15 ANR8444E Internal Operation: Library 3494 is currently
    unavailable. (SESSION: 115041, PROCESS: 11061)
    09/30/2012 04:31:24 ANR8444E Internal Operation: Library 3494 is currently
    more... (<ENTER> to continue, 'C' to cancel) c


    Please advise


    Advance thanks

    Regards
    medasanikk

  2. #2
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    Default

    Hi,

    - have you checked for hardware errors on your library?
    - does your OS (which?) still see the library?
    - are the paths to your library/drive still online?

  3. #3
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    Default

    With a 3494 library it could be a network issue as well, since the library communicates via TCP/IP. With any library issues I was always troubleshoot outside of TSM. Use ITDT or tapeutil to try and communicate with the library and drives.

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