ANS9365E VMware vStorage API error.

[srikanth]

One VM is failing with error "ANS9365E VMware vStorage API error." remaining backups are running fine.

Configuration file:

NODENAME VMTSMPROXY01
TCPSERVERADDRESS TSMSRV2
TCPPORT 1531
SCHEDLOGNAME "c:\program files\tivoli\tsm\baclient\dsmsched_ESX1.log"
ERRORLOGNAME "c:\program files\tivoli\tsm\baclient\dsmerror_ESX1.log"
ERRORLOGRETENTION 35 D
VMMC "PROXY01_VM"
VMCHOST vcenter01
VMCUSER vcenter01\vmuser
VMCPW ****
* DOMAIN.VMFULL "VMHOST=172.160.120.110"
TCPWINDOWSIZE 2048DOMAIN.VMFULL "VM=vcenter01;VM=VMPRODK05;VM=VMPRODK04;VM=VMPRODK 02;"
VMBACKUPTYPE FULLVM
VMFULLTYPE VSTOR
PASSWORDACCESS GENERATE
MANAGEDSERVICES WEBCLIENT SCHEDULE
SCHEDLOGRETENTION 35 D
TCPBUFFSIZE 512
ASNODE VMC_DC1
TCPWINDOWSIZE 2048
DOMAIN.VMFULL "VM=vcenter01;VM=VMPRODK05;VM=VMPRODK04;VM=VMPRODK 02;"
VMBACKUPTYPE FULLVM
VMFULLTYPE VSTOR


VM backup for node 'VMPRODK05' failing with below error:-

ANS9365E VMware vStorage API error.
TSM function name : visdkWaitForTask
TSM file : vmvisdk.cpp (3732)
API return code : 60
API error message : Operation timed out.
Unmount virtual machine disk on backup proxy for VM 'VMPRODK05'
ANS4148E Full VM backup of Virtual Machine 'VMPRODK05' failed with RC 115

[drivechip]

Can your create a quiesce snapshot manually of this VM? I've seen this error when it was not possible to take a snapshot for example because of a problem with VMware tools or the I/O could not be quiesced for the needed time.