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  1. #1
    Join Date
    Apr 2012
    Alpharetta, GA
    Thanked 0 Times in 0 Posts

    Default Practice Leader, Backup and Recovery (New England Based)

    This is an excellent opportunity for an Experienced Backup and Recovery SME who is looking to leverage their deep backup expertise and client facing experience in a highly visible and rewarding role.

    Details below, email me directly @ mstamour at glasshouse dot com.


    This senior delivery role at GlassHouse will bring value to the company by developing strategies and executing key tasks that directly contribute to services development, sales and delivery standards for our backup and recovery service practice.

    Ideal candidate will have a technical background in design, implementation, and operations of data protection solutions in enterprises of all sizes. Core competencies will include translating complex technical issues into practical solutions, strategic design and implementation of storage and backup infrastructure, articulation and documenting of complex technical concepts, and providing customer relationship management with the technical expertise required to accurately design, implement, and optimize enterprise-level storage solutions.

    Extensive professional services experience within infrastructure services, as well as previous sales, and engagement management experience at the Director-level or above is expected.

    Mandatory Qualifications:

    BS degree in Computer Science, Management Information Systems or Engineering; Master’s degree preferred.
    Ideal candidates will have a minimum of 12 years of experience leading workshops and solution sessions, and delivering complex professional services engagements with a focus on data center services and technologies.
    Ability to interface with a diverse group of people, excellent communications skills, demonstrated problem-solving skills/exceptional judgment and ability to sell, deliver and oversee work to high client satisfaction levels.
    Experience presenting and selling to Senior Management/C-Level.
    Extensive experience providing Subject Matter Expertise (SME) knowledge in the backup and recovery service area; and able to solve complex technical and business issues related to this field.
    Extensive experience with backup and recovery operational technologies including architecture, design, implementation and management.
    Proven track record for selling and delivering both solutions and services in data center space.
    Solid ability to disseminate engagement opportunities to align with our GlassHouse capabilities and to also identify win-themes and strategies to secure new business.
    Ability to travel across the US 50% or more.

    Additional Qualifications:

    Contracts Negotiation & Execution Experience.
    Established experience developing tools, methodologies and processes for consistent service development.
    Extensive experience defining, developing and executing new service offerings and go-to market strategies for such offerings.
    ITIL experience; certification preferred.
    Management and Leadership skills; ability to coach, mentor and train others.
    Progressive experience consulting to enterprise businesses across a variety of industry verticals.
    Progressive experience leading and managing large client engagements as program manager and/or client manager.


    Analyze current and future needs for Backup and recovery IT/Operations environments.
    environment; identifying issues, documenting data protection requirements, completing gap analysis between current capabilities and desired state, implementing roadmaps for new technologies and strategy.
    Create communications & roll out plan for competency services and tools.
    Define/evolve competency services (including competency tools, collateral and benchmarks).
    Design training plan as needed; train and coach others to ensure consulting and sales resources are aware of services, tools and methodologies.
    Develop proposals, statements of work and levels of effort for fixed price, T&M projects.
    Develop tools to facilitate service delivery.
    Ensure consistent delivery of solutions, high quality results and satisfied clients.
    Ensure knowledge transfer and contribution of best practices across the organizations.
    Lead the backup and recovery group to nurture and develop talent and career progression.
    Lead workshops, solutions sessions and service delivery to clients.
    Participate in industry thought leadership via publishing articles and presenting at conferences and trade shows.
    Provide overall guidance and support for negotiations, solution development, solution delivery and the creation of value-added solutions that help transform the clients’ way of doing business.
    Serve as an example for others to follow by embodying the company’s culture, values and pursuit of success.
    Successfully fulfill client relationship development and expansion role/transition business.
    Validate and approve levels of effort for engagements in the backup and recovery practice area.

  2. #2
    Moderator moon-buddy's Avatar
    Join Date
    Aug 2005
    Somewhere in the US
    Thanked 234 Times in 229 Posts


    Tall order!

    You really need a sales guy - personally, I doubt if someone on this forum does this. We concentrate more on TSM admin stuff.

    Good luck.

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