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  1. #1
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    Question backup hangs until shedule restart

    Windows 2003 R2 SP2 - TSM Client 6.2.2.2 - TDP MS SQL 5.5.4.2

    Hello,

    I'm having a problem I just can not figure out. Maybe one of you faced the same problem?

    The system is a windows box with MS SQL running. See above for details

    If I run a backup manually, it will work.

    If the backup is run through the scheduler, the system backup will fail with an error 12:
    Code:
    [...]
    04/04/2011 19:04:50 ANS0106E Message index not found for message 1688.
    04/04/2011 19:04:50 ANS0106E Message index not found for message 1688.
    04/04/2011 19:04:50 ANS0106E Message index not found for message 1688.
    04/04/2011 19:04:55 ANS0361I DIAG: Mutex lock failed (abandoned): 122.
    04/04/2011 19:04:55 ANS0361I DIAG: Acquire Mutex failed: invalid mutex.
    04/04/2011 19:04:55 ANS9999E GlobalRC.cpp(206): Unable to acquire global rc mutex
    
    04/04/2011 19:05:02 ANS1512E Scheduled event 'INC_1900' failed.  Return code = 12.
    Then the TDP will run and succeed. The next day however, the system backup will simply hang until I restart the scheduler:
    Code:
    Scheduled Start          Actual Start             Schedule Name     Node Name         Status   
    --------------------     --------------------     -------------     -------------     ---------
    04/04/2011 19:00:00      04/04/2011 19:00:31      INC_1900          SQL01             Failed 12
    04/04/2011 20:00:00      04/04/2011 20:00:14      SQL_2000_FULL     SQL01             Completed
    04/05/2011 19:00:00      04/05/2011 19:00:36      INC_1900          SQL01             In Progr-
                                                                                           ess     
    04/05/2011 20:00:00                               SQL_2000_FULL     SQL01             Missed   
    04/06/2011 19:00:00                               INC_1900          SQL01             Missed   
    04/06/2011 20:00:00                               SQL_2000_FULL     SQL01             Missed   
    04/07/2011 19:00:00                               INC_1900          SQL01             Missed   
    04/07/2011 20:00:00                               SQL_2000_FULL     SQL01             Missed
    Has anyone experienced anything like this?
    Current Infrastructure:
    TSM Server 7.1 running on Linux Suse 11 SP2 - TSM Clients all running 6.2.2.0 or better - TDPs at latest version.

  2. #2
    Moderator moon-buddy's Avatar
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    Default

    This link explains the error ANS0361I: http://publib.boulder.ibm.com/infoce.../msgs5307.html

    A call to IBM is in order as this maybe a bug
    Ed

  3. #3
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    Check the DSM.opt file

    MANAGEDSERVICES

  4. #4
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    Default Check the DSM.opt

    Check the DSM.opt file and check the managed service and session inititation option

    MANAGEDSERVICES WEBCLIENT or SCHEDULER

    SESSIONINTITATION CLIENT OR SERVER

  5. #5
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    Sorry for the late reply but I was answering when my box went down... then got side tracked on other issues

    Thank you both for your feedback.

    This link explains the error ANS0361I: http://publib.boulder.ibm.com/infoce.../msgs5307.html

    A call to IBM is in order as this maybe a bug
    Hi moon-buddy,

    This is looking more and more like a system problem. System state backups are now failing too.

    If I do find a solution other than the re-installation of the box, I'll post it.

    Thanks for your help.
    Check the DSM.opt file and check the managed service and session inititation option

    MANAGEDSERVICES WEBCLIENT or SCHEDULER

    SESSIONINTITATION CLIENT OR SERVER
    Hi Fazil,

    Neither of these settings are in my 'dsm.opt' file (see bellow) but I suspect the defaults are 'MANAGEDSERVICES SCHEDULER' and 'SESSIONINTITATION SERVER'. The dsm.opt file bellow is the template I use for all my windows boxes.

    Code:
    Commmethod         tcpip
    tcpport         1500
    TCPCLIENTPORT        31501
    TCPSERVERADDRESS     tsmserver.domain.com
    NODENAME             sql01
    schedmod         prompted
    passwordaccess         generate
    schedlogname         dsmsched.log
    errorlogname         dsmerror.log
    
    SCHEDLOGRETENTION    30 D
    ERRORLOGRETENTION    30 D
    
    QUIET
    
    domain all-local -systemstate
    
    exclude *:\...\*.mdf
    exclude *:\...\*.ldf
    Current Infrastructure:
    TSM Server 7.1 running on Linux Suse 11 SP2 - TSM Clients all running 6.2.2.0 or better - TDPs at latest version.

  6. #6
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    A long shot ... but did you happen to figure out what the issue was?

    We had a very similar error recently.

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