Results 1 to 4 of 4
  1. #1
    Member
    Join Date
    Jan 2011
    Posts
    54
    Thanks
    0
    Thanked 1 Time in 1 Post

    Thumbs down Install Monitoring and Reporting does not finish (stay forever)

    Hi:
    I am trying to install TSM Monitoring and Reporting from 6.2.2.0-TSMRPT-TSMALL-WindowsI32.zip on a dedicated Windows 2008 Standard 32 bits sp2 spanish edition. (quad core, 3 GB RAM, 50 GB Disk)

    I read all informations about it on infocenter: http://publib.boulder.ibm.com/infoce..._wiz_proc.html

    It begins very well, but it stay forever (> 12 hs) on a windows dialog saying: Installing ... "Tivoli Storage Manager Monitoring Agent"

    There are no errors messages.

    Something that I miss?

    Regards

    Oscar

  2. #2
    Member chris_magic's Avatar
    Join Date
    May 2007
    Location
    Quebec, Qc, Canada
    Posts
    178
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Hi,

    Have you check the log file of the installation?
    Christophe Chirat - TSM Consultant for LGS Inc
    Tivoli Storage Manager 6.2 "Implementation" Certified
    ITIL Certified
    LinkedIn

  3. #3
    Member
    Join Date
    Jan 2011
    Posts
    54
    Thanks
    0
    Thanked 1 Time in 1 Post

    Default

    I just verify log.txt file (on c:\ibm path). I don't see any error or failed message.

    Regards

    Oscar
    Attached Files Attached Files

  4. #4
    Member
    Join Date
    Jan 2011
    Posts
    54
    Thanks
    0
    Thanked 1 Time in 1 Post

    Default

    IBM people found the workaround to solve this. For all people who experiment this situation:

    Diagnosing the problem

    If you are installing the Tivoli Storage Manager for Reporting and
    Monitoring feature and the installation process hangs on the Tivoli
    Storage Manager Agent for more than 60 minutes, the operation is
    stalled.

    You can verify that the process is stalled by checking the following
    file:

    <install_dir>/itm/InstallITM/IBM Tivoli Monitoring for Storage ######
    ##### ####.log
    Where ##### are numbers relating to todays date

    Example:
    C:\IBM\itm\InstallITM\IBM Tivoli Monitoring for Storage 20100515
    1755.log

    Look for the following entry in the file. It should appear at the bottom
    of the file.

    Updated BuildPresentation.bat: call InstallPresentation.bat
    WIN-ZFDTIDO7JM0 KHD KIT KIW KSK KSY KTM KUM >> BuildPresentation.txt 2>>
    BuildPresentationErr.txt


    Resolving the problem

    To resolve the stalled process, complete the following steps:
    1. Open up a taskmgr.
    2. Select the Process tab.
    3. End the "KfwServices" process.

    The installation continues. After the installation completes, issue the
    following command which will setup the Tivoli Enterprise Portal entries
    for the Tivoli Storage Manager Agent:
    <install_dir>\itm\CNPS\BuildPresentation.bat

    For example:
    C:\IBM\itm\CNPS\BuildPresentation.bat

Similar Threads

  1. Tivoli Storage Manager Reporting & Monitoring V6.2 install problem
    By Libraer in forum TSM Reporting & Monitoring
    Replies: 3
    Last Post: 10-21-2010, 12:45 PM
  2. TSM 6.2 Reporting & Monitoring fails to install
    By rvandenzel in forum TSM Installation, Upgrade and Configuration
    Replies: 5
    Last Post: 10-15-2010, 07:53 AM
  3. Unable to install Reporting & Monitoring, install GUI is hanging
    By Nicke in forum TSM Reporting & Monitoring
    Replies: 9
    Last Post: 06-16-2010, 07:19 AM
  4. how to install tsm reporting and monitoring
    By badoo in forum TSM Server
    Replies: 5
    Last Post: 11-26-2009, 11:49 AM
  5. Replies: 3
    Last Post: 11-03-2009, 01:03 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •