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  1. #1
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    Default Problem with TDP 6.1.3 and Exchange 2010

    Hello,

    we are currently installing TDP 6.1.3 for Exchange 2010.
    Our Server is running on Level 5.5.4.2 (win2k3) and I'm using TSM BAC 6.2.2.0 as local client. OS is Windows 2008 R2.

    Whren I try doing a Backup the following Error occurs while connecting the local client:

    ANS0322E (RC5853) no text available for this return code.

    and

    ACN5060E A Tivoli Storage Manager API error has occured

    Does anyone know what i can try - Reinstall and different configurations did not help.


    Thank you for you help.
    Marco

  2. #2
    Member gimlet's Avatar
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    Marco,

    Is there anything recorded in the Event Log?

    Also, there are a few TSM services that need to be running so that the TDP client can proxy through the BA client. I think they are the Client Acceptor Daemon Service and Remote Client Agent Service.

    Good luck,

    Tom

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    Hi Tom,

    the needed Services are running (TSM Client Acceptor). The Remote Client Agent is beeing started if needed and this works.
    The only Log, which shows me an error is the tdpexc.log:

    ACN5917I The mailbox history has been successfully updated on the TSM Server.
    ANS0322E (RC5853) no text available for this return code.
    ACN5060E A Tivoli Storage Manager API error has occurred.

    The local BA Client is also arranged as proxy node and the Server Log shows me that it is right
    so I don't know what i could do...

    Marco

  4. #4
    Member gimlet's Avatar
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    Default

    Can you backup the system using the BA client?

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    The File Level Backup using the BA client runs.

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    Default

    Hi,
    Any solution in this case? I get exactly the same error message. the only difference is the server version 6.2.2 (AIX)

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    Member gimlet's Avatar
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    How are you invoking the TDP backup?

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    GUI full backup or tdpexcc backup * full

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    Member gimlet's Avatar
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    From the Installation & User's Guide, does "tdpexcc query exchange" look right?

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    IBM Tivoli Storage Manager for Mail:
    Data Protection for Microsoft Exchange Server
    Version 6, Release 1, Level 3.0
    (C) Copyright IBM Corporation 1998, 2010. All rights reserved.
    Querying Exchange Server to gather component information, please wait...
    Microsoft Exchange Server Information
    -------------------------------------
    Server Name: OSLMSG016
    Domain Name: xx
    Exchange Server Version: 14.1.270.1 (Exchange Server 2010)
    Databases and Status
    ----------------------------------------
    ARKDB003
    Circular Logging - Disabled
    DAG Status - None
    Recovery - False
    ARKDB003 Online
    ARKDB004
    Circular Logging - Disabled
    DAG Status - None
    Recovery - False
    ARKDB004 Online
    Volume Shadow Copy Service (VSS) Information
    --------------------------------------------
    ACN5229E Error obtaining VSS information from Local DSMAgent Node: 'oslmsg016'.
    ANS0322E (RC5853) no text available for this return code.

  11. #11
    Member gimlet's Avatar
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    Default

    Looks like a problem with VSS. Check the steps for the Exchange Server side - there are a lot of similar steps and the documentation isn't exactly straightforward.

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    Right now the backup works...

    Don't believe in what the manual says:
    "Tivoli Storage Manager backup-archive client Version 6.2.1 is required when
    running in an Exchange Server 2010 environment.
    "

    In my case I have now installed the BA client 6.2.2 (instead of 6.2.1.3) and the error has been cleared.

    Marco

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    I have the same problem rigth now, client level is at 6.2.1 and tdp 6.1.3.1. So I just need to upgrade client to 6.2.2 or uninstall evrything and then install client to 6.2.2 and later install tpd for mail to level 6.1.3.1??

    Thanks in advance!

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    Quote Originally Posted by AjM View Post
    I have the same problem rigth now, client level is at 6.2.1 and tdp 6.1.3.1. So I just need to upgrade client to 6.2.2 or uninstall evrything and then install client to 6.2.2 and later install tpd for mail to level 6.1.3.1??

    Thanks in advance!
    I think upgrade to 6.2.2 is enough.

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    Just upgrade, without uninstall.

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    OK, thanks

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    Just updated to 6.1.3.1..backup is working fine..

    Do I need to setup this tdpexc.cfg for mailbox restore?
    which is the default directory for db and log?
    CAS option.. IP or name?
    tdpexc.cfg.jpg

    Thanks in advance!

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    Hello,

    how is the correct configuration of the tdpcfg.exe for mailbox restore?

    TemporaryLogRestorePath
    TemporaryLogRestorePath
    Exchange client access server

    Is there any documentation for this tdp version 6.1.3.1?

    Thanks in advance!
    Last edited by AjM; 04-07-2011 at 11:25 AM. Reason: mistake

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