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  1. #1
    Senior Member GregE's Avatar
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    Default TS3584 Call Home

    Anyone know how to do a test call-home from TS3584 library? Mine didn't call home last month and we've tested the line, modem, etc. Next test is to force the library to call home. I don't see anything in the web interface or on the operator panel so I'm thinking the IBM CE tool is required to do this. Is that correct?
    Last edited by GregE; 09-09-2010 at 10:16 AM.

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    Moderator moon-buddy's Avatar
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    Default

    Quote Originally Posted by GregE View Post
    Anyone know how to do a test call-home from TS3584 library? Mine didn't call home last month and we've tested the line, modem, etc. Next test is to force the library to call home. I don't see anything in the web interface or on the operator panel so I'm thinking the IBM CE tool is required to do this. Is that correct?
    Yes. Only the IBM CE/SE can do this test. Call IBM.
    Ed

  3. #3
    Senior Member GregE's Avatar
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    Default

    Yea I did. He said the same. Seems that's a detail that should be available so a CE doesn't have to make a trip out to test something so simple.

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    Default Operator Panel Service option

    Greg,

    There should be an option on the operator panel service menu.
    Service->Test/Tools->Diagnostics->Call Home

    --Art

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    Art had it right. You can perform the test using operator service panel (touch panel). However, unless you've got a network guy watching the line or you have things set up hear it dial out, you'll still have to contact IBM support to verify that they got the test.

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