VSS Error ANS5250E and ANS1375E

[a4l100]

Hello, I have a problem with the Backup of the systemstate from a w2k3-sp2 32bit Server. The following is logged in the dsmerror.log:

22.07.2009 13:17:08 ANS1959W Removing previous incomplete group '\System State\0\SystemState' Id:0-194099201
22.07.2009 13:19:26 ANS5250E An unexpected error was encountered.
TSM function name : CompleteVssSnapshot
TSM function : vssCloseGroups() failed
TSM return code : 109
TSM file : txncon.cpp (6424)
22.07.2009 13:19:26 ANS5250E An unexpected error was encountered.
TSM function name : vssUpdateGroups
TSM function : Can't find request list
TSM return code : 109
TSM file : vssback.cpp (2544)
22.07.2009 13:19:26 ANS5250E An unexpected error was encountered.
TSM function name : CompleteVssSnapshot
TSM function : vssUpdateGroups() failed
TSM return code : 109
TSM file : txncon.cpp (6442)
22.07.2009 13:19:29 ANS1375E The snapshot operation failed.


I have a w2k3-server 32bit with SP2 and the recommended Hotfixes KB934016 and KB940349 installed.
The TSM-Client has the version 5.5.1.16.
I have updated the TSM-Client Version to 5.5.2.1 with thew same failures!!!

Has anyone an Idea what to do?

[Jeff_Jeske]

Try backing up the data using Windows Backup. If windows backup fails then you have an operating system error and not a TSM error.

Normally a reboot would be my first shot at attempting to fix.

[a4l100]

Ok, i've made an systemstate-backup with Windows Backup. Here is the log.

Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup Systemstate.bkf created 22.07.2009 at 16:31"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "System State"
Backup set #1 on media #1
Backup description: "Set created 22.07.2009 at 16:31"
Media name: "Backup Systemstate.bkf created 22.07.2009 at 16:31"

Backup Type: Copy

Backup started on 22.07.2009 at 16:32.
WARNING: Portions of "\Boot Files\C:\WINDOWS\SYSTEM32\drivers\partmgr.sys" cannot be read. The backed up data is corrupt or incomplete.
This file will not restore correctly.
Backup completed on 22.07.2009 at 16:33.
Directories: 193
Files: 2668
Corrupt: 1
Bytes: 526.050.853
Time: 1 minute and 18 seconds


I can't backup the file partmgr.sys separately with Windows Backup, I got the log:

Backup Status
Operation: Backup
Active backup destination: File
Media name: "Backup Systemstate.bkf created 23.07.2009 at 09:01"

Volume shadow copy creation: Attempt 1.
Backup (via shadow copy) of "C: berinasp01-C"
Backup set #5 on media #1
Backup description: "Set created 23.07.2009 at 09:01"
Media name: "Backup Systemstate.bkf created 22.07.2009 at 16:31"

Backup Type: Normal

Backup started on 23.07.2009 at 09:02.
Backup completed on 23.07.2009 at 09:02.
Directories: 4
Files: 0
Bytes: 284
Time: 1 second

Any Idea how to korrekt this?

[Jeff_Jeske]

If you haven't rebooted then do so. If you have try to hunt down the hardware using that driver and reinstall the driver.

[a4l100]

partmgr.sys is a part of windows and no HW-driver.

[Jeff_Jeske]

Partmgr.sys can be started or stopped from Services in the Control Panel or by other programs.

I would try to reapply the latest service pack.